Customer Service Apprenticeship

JAMES CHAMBERS (TIMBER MERCHANTS) LTD

HALIFAX, HX1 4PX

Closes in 4 days (Wednesday 31 July)

Posted on 10 May 2024

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Summary

The suitable candidate will work alongside other advisers in the showroom to provide information on products and join the friendly team at James Chambers.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Mon-Fri 7.30am-5.00pm, Saturdays 8.00am-12.00pm

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful candidate will work towards a Level 2 Customer Service Qualification.

Delivery of training to be confirmed.

Where you’ll work

PELLON LANE SAWMILLS

PELLON LANE

HALIFAX

HX1 4PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Initiative
    • Outgoing
    • Willing to push

    About this company

    Timber merchants, With hardwood, softwood, decking, and many more items, there is always a right tool for the job, and we’re dedicated to helping you find that tool!

    After this apprenticeship

    To be discussed on completion of apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    CALDERDALE COLLEGE

    Sinead O'Halloran

    sinead.ohalloran@calderdale.ac.uk

    The reference code for this apprenticeship is VAC1000250152.

    Apply now

    Closes in 4 days (Wednesday 31 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.