Apprentice Customer Services Advisor NFU MUTUAL (SERVICE COMPANY) LIMITED

Insurance sales and customer services advisor. Speaking to existing customers about their insurance renewals. Carrying out insurance reviews and doing quotes for new house and car insurance. Full training will be given.

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Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage


    20 days holiday plus bank holidays

  • Working week

    Monday - Friday, 08:30 - 17:00

    Total hours per week: 40

  • Expected duration

    2 Years

  • Possible start date

    22 Jul 2024

  • Date posted

    09 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Assisting customers with insurance queries
  • Selling new NFUM insurance policies
  • Carrying our insurance reviews with customers

The training you will be getting

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (Cert CII)
  • Training will be via Davies, virtually. 6 hours per week off the job training

What to expect at the end of your apprenticeship

  • A permanent role may be offered depending on the successful completion of the apprenticeship
  • The role has potential to lead to an Insurance Advisor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working


GCSE or equivalent Maths & English (Grade B/6 and above) Essential

Things to consider

Own transport is required as there is no bus route.

About the employer

An advisor working in a local office of the NFU Mutual, a large rural insurer specialising in providing a local personal service.




Unit 2, Ryelands Business Centre

Elmley Lovett



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


John Paton

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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