Sales Support Administrator Apprentice WREKIN PRODUCTS LIMITED

You will be part of the administration stock & direct sales team, with a primary emphasis on the maintenance of customer data & order processing. You will ensure precise order fulfilment, uphold an exemplary standard of customer service, maintain organisational excellence & contribute to the seamless functioning of our sales department.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage


    This pay rate is above National Minimum Wage

  • Working week

    Monday - Friday, 08:30 - 17:00 or 07:30 - 16:00 with 1 hour for lunch

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    5 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Have a good base level of language skills to enable development of strong relationships within  your team 
  • Review incoming customer orders for accuracy and completeness
  • Input orders accurately and effectively into our system.
  • Coordinate with other departments to guarantee that orders are processed on time
  • Evaluate and process credit requests in compliance with the company policies
  • Investigate and address delivery discrepancies and issues reported by customers
  • Collaborate closely with our logistics teams to effectively resolve delivery issues and deliver timely solutions to our customers.
  • Maintain and update the live order file to ensure it accurately reflects the order status in real-time
  • Oversee a range of general administrative responsibilities, encompassing tasks such as data entry and document management
  • Ensure appropriate use of company CRM
  • Provide administrative support to the sales team, addressing various requirements and tasks as necessary
  • Engage in the use of all company communication formats e.g., SharePoint
  • All employees are expected to actively support and adhere to the core values and cultural principles of the Wrekin team

The training you will be getting

  • Level 3 Customer Service Specialist Apprenticeship Standard
  • Virtual delivery, within working hours

What to expect at the end of your apprenticeship

  • We would like the apprentice to develop their skills and move into a full time administration position with a potential to progress in to an internal sales position

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

At Wrekin, we’re not just in the business of creating road ironwork, access covers, custom steel solutions, and cutting-edge geosynthetic products – we’re in the business of making every day better. Our journey is marked by innovation and a commitment to putting customer relationships at the heart of our business. It’s what has propelled us to the forefront of the civil engineering landscape, especially when it comes to critical safety solutions. With over four decades of experience, our technical expertise and leadership have allowed us to develop market leading innovations that set us apart. We give the specifier, engineer, contractor and merchant solutions to long standing issues with reduced environmental impacts. Our roots run deep in the world of highway ironwork. We are dedicated to crafting, manufacturing, and supplying the finest gully grates and manhole covers on the market. They’re rugged and built to withstand the ever-growing demands placed on our roads and infrastructure. We take great pride in our partnerships with prominent water and telecommunication utilities across the UK, ensuring that motorists, pedestrians, and travellers can embark on safe and smooth journeys. We’re here to make the world beneath our feet a safer, more efficient, and sustainable place.







WS14 9TZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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