Customer Service Apprentice

MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED

Bristol, BS16 7FF

Closes on Saturday 31 August

Posted on 8 May 2024

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Summary

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do. Enhancing customer experience by use of diplomacy and tact in difficult situations.

Annual wage
£13,400 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Office Based - Monday to Friday 08:30-16:30 with 30 minute lunch break

37 hours a week

Possible start date

Monday 2 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2
  • They will be trained in house by one of our Customer Service Team or the Customer Service team leader.
  • Functional Skills in English and maths if required

Where you’ll work

Unit 105

Farendell Road Emerald Business Park East

Emersons Green

Bristol

BS16 7FF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • 5 GCSE's (grade Level 2/C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    Other requirements

    Working from the depot every day in Emerson Green, Bristol.

    About this company

    Medequip is unique in specialising solely in the area of community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning and recycling homecare medical equipment. Over time we have extended our one stop shop to include continence products, ceiling track hoists, wheelchairs, sensory loss equipment, telecare and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation and implementation.

    After this apprenticeship

    Following successful Apprenticeship completion, opportunity for a permanent contract and position as Customer Services Coordinator for the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    W S TRAINING LTD.

    The Apprenticeship Team

    apprenticeships@wstraining.co.uk

    01284 788005

    The reference code for this apprenticeship is VAC1000249582.

    Apply now

    Closes on Saturday 31 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.