Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do. Enhancing customer experience by use of diplomacy and tact in difficult situations.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Office Based - Monday to Friday 08:30-16:30 with 30 minute lunch break

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

You will be the first point of contact for service users, their family and health providers, and will serve to ensure that the right product in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets

  • Managing inbound and outbound calls, leasing with service users, their families and prescribers – within Medequip agreed KPIs

  • Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately

  • Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary

  • Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse

  • Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.

  • Answering emails and complaints within Medequip agreed timeframes

  • Liaising between health professional and service users

  • Ensure Technician’s mix of work is acceptable, assessing the workload

  • Managing reception and facilitating retail sales

The training you will be getting

  • Customer Service Practitioner Level 2
  • They will be trained in house by one of our Customer Service Team or the Customer Service team leader.
  • Functional Skills in English and maths if required

What to expect at the end of your apprenticeship

Following successful Apprenticeship completion, opportunity for a permanent contract and position as Customer Services Coordinator for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent 5 GCSE's (Grade Level 2/C/4) Desired

Things to consider

Working from the depot every day in Emerson Green, Bristol.

About the employer

Medequip is unique in specialising solely in the area of community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning and recycling homecare medical equipment. Over time we have extended our one stop shop to include continence products, ceiling track hoists, wheelchairs, sensory loss equipment, telecare and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation and implementation.




Unit 105

Farendell Road Emerald Business Park East

Emersons Green

BS16 7FF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


The Apprenticeship Team

01284 788005

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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