Customer Service Apprentice ALEXIS FILTERS LTD

Alexis Filters are looking for a confident individual to join their team as a Customer Service Apprentice. In this role, you will provide excellent customer service, support the wider team and ensure that the CRM system is up to date. The ideal candidate will be a confident go-getter who wants to get stuck into the role.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, between 9:00am - 5:00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    11 Jun 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Dealing with incoming calls and inquiries
  • Monitoring parts supply status and providing accurate updates
  • Data entry into our CRM
  • Creating and managing quotations
  • Providing essential assistance to the customer service team

The training you will be getting

Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:

  • Level 3 Standard in Customer Service Specialist
  • Level 2 Functional Skills in mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. 

What to expect at the end of your apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

About the employer

Founded in 2011 by Neil Martland, a mechanical and production engineer with decades of experience working in the filtration industry, Alexis Filters specialises in providing high quality filters to customers across the UK and beyond. Based in Hull, we have an excellent track record in successfully supporting both OEMs and aftermarket customers with a full range of filtration solutions.







HU14 3RS

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Mya Buckingham

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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