Revenues & Benefits Apprenticeship (Level 4) Wakefield Metropolitan District Council

The revenues and benefits team includes council tax, businessrRates, housing benefit, council tax support and customer service. You will learn the relevant legislation and how to follow processes when using IT systems to create and maintain accounts. You will learn how to deal with customers, administrative duties and undertake project work.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,313.60 to £22,010.56

    Receive 26 holiday days + 8 bank holidays Access to Local Government Pension scheme Access to subsided public transport

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    The working week is usually: Monday to Thursday - 8.30am - 5.00pm, Friday - 8.30am - 4.30pm. Flexible working is sometimes available.

    Total hours per week: 37.0

  • Expected duration

    2 Years

  • Possible start date

    02 Sep 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Duties will include:

  • Develop an understanding of revenues and benefits rules, regulations and processes
  • Use a range of IT systems to create and maintain accurate records relating to council tax, business rates, housing benefit and council tax support
  • Learn how to deal with enquiries from citizens, both on the telephone and face to face
  • Undertake a range of administrative support duties to support efficient service delivery

The training you will be getting

You will attend a local training provider, usually on day release, to gain a Level 4 qualification in Revenues & Benefits.

  • Attend an in-depth Apprentice Induction
  • Gain a health & safety qualification
  • Attend enrichment activities to enhance your knowledge eg interview techniques, health & wellbeing, finance, disability awareness
  • Have the chance to attend marketing events and also take part in activities during National Apprenticeship Week

What to expect at the end of your apprenticeship

  • Gain a Level 4 Apprenticeship in Revenues & Benefits
  • 2 years work experience in the public sector
  • Personal support to seek employment 4 months from the apprenticeship ending
  • The apprenticeship programme has a high retention rate as there are many opportunities to gain employment within the council

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Resilience


GCSE or equivalent 2 x other subjects (Grade 4-9, or A*-C, or Level 2 equiv) Essential
GCSE or equivalent English (Grade 4-9, or A*-C, or Level 2 equiv) Essential
GCSE or equivalent Maths (Grade 4-9, or A*-C, or Level 2 equiv) Essential
A Level or equivalent any subject (Grade A* - F or Level 3 equivalent) Essential

About the employer

Wakefield Council is a local authority who provides many services to the citizens of Wakefield and the surrounding district. We are an ambitious, high achieving and low spending council, delivering value for money through efficiency and innovation. Continuous improvements to our high quality services means we need to employ talented and dedicated individuals to support our existing workforce.


Wakefield Metropolitan District Council


Wakefield One

Burton Street



You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Revenues and welfare benefits practitioner

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Once the closing date has passed shortlisting will take place. Interview invites will be sent to successful shortlisted applicants. Unsuccessful applicants will be signposted to other opportunities.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Jun 2024