Customer Service Apprenticeship Level 2 QUICKLINE COURIERS LIMITED

A fantastic and unique opportunity has arisen for the right candidate to kickstart their career in customer service with a fantastic team and gain the Level 2 Customer Service Practitioner Qualification! Duties include respond to customer enquiries in a timely manner and more.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours are 37.5 hours per week working Monday - Friday

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Jun 2024

  • Date posted

    08 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

1. Respond to customer enquiries in a timely manner.
2. Provide accurate information about products and services.
3. Identify customer needs and provide appropriate solutions, including upselling our range of products.
4. Maintain customer records and update account information as needed.
5. Process orders placed via email, phone or voicemail and send customers their invoices
 6. Assist with customer payments.
7. Provide feedback to management on customer service issues and suggest improvements.
8. Undertake any other customer-related tasks required by the business.
9. Handle sales inquiries by telephone and email.
10. Contact customers who haven’t ordered in a while to encourage business and assess their needs.

The training you will be getting

  • Customer Service Practitioner L2 Standard
  • Functional Skills if required
  • Own in house training
  • This is a full-time role with training delivered remotely to the workplace

What to expect at the end of your apprenticeship

Full time employment for the right person.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent Maths and English (Grade C/4 or equivalent) Desired

About the employer

Quickline Couriers are regarded as one of the UK's most reliable and professional couriers who are able to cater for a wide spectrum of clients and their delivery needs. Quickline Couriers can guarantee same-day delivery when and where you need it.







L24 9HJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sean Jones

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024