Apprentice Office Support Administrator EN:Able Futures CIC

EN:Able Futures, an award-winning apprenticeship employer are partnering with Pro-Ten Services to support the delivery of housing repairs for one of our members, Sheffield City Council. We are offering a fantastic opportunity for an Apprentice Office Support Administrator to work with Pro-Ten Services and become part of their growing team.

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Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 08:30 - 17:00 (with a 16:00 finish on a Friday).

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide high quality service to customers which will be delivered mainly from the workplace, digitally, by telephone or occasionally going out to see the customer
  • Manage orders and payments
  • Offer advice and guidance to fix problems and support to customers
  • Update both internal and external systems with the required data
  • Demonstrate excellent customer service skills and behaviours
  • Gain a good knowledge into the products and services provided.
  • Provide information and service in line with service standards and appropriate regulations

The training you will be getting

  • The successful applicant will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus End Point Assessment (EPA)

What to expect at the end of your apprenticeship

  • Customer service skills transfer across lots of different jobs and industries. With experience you could: work in other industries like transport, delivery and storage or digital. become a team leader, training officer or customer services manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Team working


GCSE or equivalent English (Grade 3-9) Essential
GCSE or equivalent Maths (Grade 3-9) Essential

About the employer

EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.


EN:Able Futures CIC


Ashfield Close


West Yorkshire

LS12 5JB


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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