Customer Service Apprentice ECCLES (UK FOUNDRIES FE) LTD

A Level 2 Customer Service Apprentice is required. You will be working closely with internal and external customers, meeting deadlines, and dealing with customer orders; as well as understanding the products or services that are available from the organisation. Duties include: answering the telephone, greeting customers and order processing.

Sign in to apply

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include:

  • Answering Telephone
  • Greeting customers
  • Order Processing
  • Delivery notes and job bag filing
  • Competent use of the company software
  • Purchase order number uploading.

The training you will be getting

  • Customer Service Practitioner Level 2
  • Relevant workplace training
  • Functional Skills Maths and English if required.

What to expect at the end of your apprenticeship

  • To be decided upon completion of training.
  • Possible progression to a Level 3 qualification. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4 and above) Desired
GCSE or equivalent Maths (Grade 4 and above) Desired

Things to consider

The ideal candidate will be a team player who is willing to go above and beyond for the team. Candidates will need to have a mature attitude and be prepared to complete any task associated with the job role. Time keeping is a must.

About the employer

The Eccles’ story begins in the 1950s as a young and ambitious Alan Eccles buys a petrol station – also a car servicing and repair centre – in Hill Top, West Bromwich, marking his journey into steel fabrication. He named it Eccles Hill Top Garage. During this post-war period, the size and scale of transport and infrastructure projects were growing quickly in the United Kingdom, and it soon became evident that stronger materials were needed to fulfil growing orders. Manhole covers, for example, needed to be bigger and stronger – and this led to the development of cast iron solutions, which were much easier to install and use, as well as being available for customers ‘off the shelf’. Thus began the rising popularity of cast iron as a credible material to manufacture manhole covers – with Alan at the forefront of this evolution. Alan’s engineering solutions found many grateful customers and business boomed. By the end of 1950s Alan’s children, Ann and Roger, also joined the business to make it a family concern. Towards the end of this decade the business changed names and began trading as Eccles Light Engineering Co Ltd.








You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


PTP Recruits


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.