Customer Service Apprentice

ECCLES (UK FOUNDRIES FE) LTD

WEST MIDLANDS, WS2 8AA

Closes in 3 days (Tuesday 30 July at 11:59pm)

Posted on 7 May 2024

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Summary

A Level 2 Customer Service Apprentice is required. You will be working closely with internal and external customers, meeting deadlines, and dealing with customer orders; as well as understanding the products or services that are available from the organisation. Duties include: answering the telephone, greeting customers and order processing.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9am - 5pm.

37 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2
  • Relevant workplace training
  • Functional Skills Maths and English if required.

Where you’ll work

PORTLAND STREET

WALSALL

WEST MIDLANDS

WS2 8AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4 and above)
    • Maths (grade 4 and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    The ideal candidate will be a team player who is willing to go above and beyond for the team. Candidates will need to have a mature attitude and be prepared to complete any task associated with the job role. Time keeping is a must.

    About this company

    The Eccles’ story begins in the 1950s as a young and ambitious Alan Eccles buys a petrol station – also a car servicing and repair centre – in Hill Top, West Bromwich, marking his journey into steel fabrication. He named it Eccles Hill Top Garage. During this post-war period, the size and scale of transport and infrastructure projects were growing quickly in the United Kingdom, and it soon became evident that stronger materials were needed to fulfil growing orders. Manhole covers, for example, needed to be bigger and stronger – and this led to the development of cast iron solutions, which were much easier to install and use, as well as being available for customers ‘off the shelf’. Thus began the rising popularity of cast iron as a credible material to manufacture manhole covers – with Alan at the forefront of this evolution. Alan’s engineering solutions found many grateful customers and business boomed. By the end of 1950s Alan’s children, Ann and Roger, also joined the business to make it a family concern. Towards the end of this decade the business changed names and began trading as Eccles Light Engineering Co Ltd.

    https://www.ecclesproducts.com/ (opens in new tab)

    After this apprenticeship

    • To be decided upon completion of training.
    • Possible progression to a Level 3 qualification. 

    Ask a question

    The contact for this apprenticeship is:

    P.T.P. TRAINING LIMITED

    PTP Recruits

    ptprecruits@ptp-training.co.uk

    01922651100

    The reference code for this apprenticeship is VAC1000249230.

    Apply now

    Closes in 3 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.