Customer Service apprentice VAUX JOINERY LTD

A well-established furniture manufacturing company is looking to recruit a focused, enthusiastic and committed customer service and AutoCAD Technician apprentice. The successful candidate will be trained in a range of skills including customer service, CAD and sales to become a valued member of the team.

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Closing date: 02 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08.00am - 4.30pm or 09.00am - 5.30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    16 Jun 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working on systems to meet the needs of the business
  • Understand the different needs and priorities of the customers and the best way to manage their expectations
  • Effective teamwork
  • Working as an AutoCAD Technician
  • Understand your role and responsibility within the organisation
  • Product and service knowledge
  • Providing support to different departments including office, design, and manufacturing
  • Undertaking administration duties

The training you will be getting

  • During your Customer Service Practitioner Level 2  Standard apprenticeship programme, you will receive training both off and on the job
  • You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training
  • You will use a wide range of skills whilst you complete your training
  • Level 2 Customer Service qualification

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.

What to expect at the end of your apprenticeship

  • Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision.
  • Progression within the organisation to include more responsibility and wider range of production work.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Logical, Team working


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Math (Grade C/4) Desired

About the employer

Vaux Joinery and Express Shop Equipment specialise in supplying and fitting shop fittings. Express Shop Equipment can design and fit all your retail joinery requirements. We can manufacture units to any size and any specification. We specialise in custom made shop fitting.




123 Park Lane




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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