Customer Service Administrator Apprentice A-GAS (UK) LIMITED

In this role you will promote our services through providing a friendly and professional service to our customers. You will be responsible for the internal order process, from the moment you receive a quotation or order, right through to invoicing.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Hourly Wage - £8.60 / £11.44 dependent on age. Weekly Wage - £322.50 / £429 dependent on age. Annual Wage - £16,770 / £22,308 dependent on age. Bonus scheme available.

  • Working week

    37.5 hours per week. Monday-Friday.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • This is a varied customer service role
  • You will be handling customer enquiries by both phone & email
  • Process orders & raise invoices
  • Maintain customer information & records
  • Set up new customer accounts
  • Provide job reports for recovered refrigerant

The training you will be getting

  • Customer Service Practitioner Level 2 qualification
  • Providing customer service products and services for business and other organisations including face to face, telephone, digital and written contact and communications
  • City of Bristol College
  • Off site training

What to expect at the end of your apprenticeship

  • Full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, Patience, Enthusiastic, Friendly, Multitasking skills


GCSE or equivalent English & Maths (Grade 4/C) Essential

Things to consider

Should have own transport as location has restricted public transport access. 25 days holiday per year.

About the employer

A-Gas is a world leader in supply & life cycle management of refrigerant gases. Through our first-class recovery, reclamation, and repurposing processes, we have been capturing refrigerant gas for future re-use or safe destruction, preventing its harmful release into the atmosphere.




Banyard Road Portbury


BS20 7XH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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