Information Communications Technician (Support Technician) Apprentice ZHERO LIMITED

As an IT Apprentice, you will have the opportunity to gain knowledge and experience across a variety of areas within the business. This includes: onsite support of clients, support of the helpdesk function, and basic project support. As a result, you will learn aspects of IT covering software and hardware support, installation and project work.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000248937

  • Positions

    2 available

What you will do in your working day

Onsite Support and Installation:

• Assisting with onsite hardware installations
• Supporting onboarding projects
• Setting up laptops and desktops and hardware
• Testing the effective working of onboarded client’s equipment

Helpdesk Support and Administration:

• Answering helpdesk calls and logging support tickets
• Assisting with troubleshooting issues
• Directing unresolved issues to the next level of support.
• Researching of new technologies
• Any ad hoc duties given by other members of the team

The training you will be getting

  • Information Communications Technician (L3) Apprenticeship Standard
  • BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
  • BTEC Level 3 Diploma in ICT Systems and Principles

Training will take place as a mixture of within the workplace and through remote delivery of teaching.

You will be provided with one day a week in order to focus on your apprenticeship duties, e.g. producing evidence for your portfolio.

What to expect at the end of your apprenticeship

To transitition into a qualified member of the team, with the potential to undertake further qualifications towards CPD as you progress through your career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Patience, Ability to work under pressure

Qualifications

GCSE or equivalent Any Subject (Grade C/4 or above) Essential
GCSE or equivalent English (Grade D/3 or above) Essential
GCSE or equivalent Maths (Grade D/3 or above) Essential

About the employer

Zhero is an established international IT Managed Services and System Infrastructure provider who is offering an IT apprenticeship position, operating from our London office.

Employer

ZHERO LIMITED

Address

LASER HOUSE

132-140 GOSWELL ROAD

LONDON

EC1V 7DY

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Training

Training provider

TRAINPLUS LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Luke Phillips

lukephillips@trainplus.co.uk

01268 574299

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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