Apprentice Customer Service Practitioner COOKS BLINDS & SHUTTERS LTD

This Apprenticeship will allow the apprentice to work in a supported learning environment to develop skills and knowledge of the construction industry to complete the apprenticeship and secure employment, progressing their career in the future.

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Closing date: 23 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 07:30 - 16:30

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248800

  • Positions

    1 available

What you will do in your working day

  • Dealing with customer queries
  • Scheduling work with customers and engineers
  • Providing quotations
  • Ordering of parts
  • Point of contact between suppliers and end users
  • Building and maintaining customer and colleague relations
  • Preparation of job sheets

The training you will be getting

  • Apprentices will work towards a Customer service practitioner
    Level 2 Apprenticeship Standard
  • Delivery method and location of training to be confirmed

What to expect at the end of your apprenticeship

  • Upon successful completion of this apprenticeship, apprentices will be able to join the Institute of Customer Service as an individual member at professional level
  • Full time employment as a professional Customer Services Practitioner

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade grade 2) Essential
GCSE or equivalent Maths (Grade grade 2) Essential

Things to consider

All new staff are initially taken on a 3- month probationary period Paid monthly Contributory pension scheme 21 Days paid holiday per year + Bank Holidays Applicants will need to be able to travel daily to Cooks Blinds & Shutters

About the employer

Cooks Blinds & Shutters have been providing the interior and exterior furnishings for commercial and domestic premises for over 58 years. Cooks is a family enterprise having expanded into separate companies all working together to offer a large range of products and services throughout East Anglia. Products include but not limited to - Blinds, Industrial doors, Garage Doors, Awnings and Garden rooms. The apprenticeship will focus around the administration side of the business

Employer

COOKS BLINDS & SHUTTERS LTD

Address

BURNET ROAD

SWEET BRIAR ROAD INDUSTRIAL ES

NORWICH

NR3 2BS

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Training

Training provider

CITY COLLEGE NORWICH

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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