Customer Service/Admin Apprentice COMMISCEO PRIMARY CARE SOLUTIONS

You will be based two days per week at the Basildon Surgery learning all things patient-related. There will be three days based at Southend to understand how the back office systems are administered. You will be working alongside our friendly team completing a variety of duties.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: 9.00am - 5.00pm (30 minutes for lunch).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    02 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

There are several jobs that could potentially arise through working this role, such as: 

General administration duties:

  • Answering telephone calls
  • Taking messages or transferring calls to the appropriate staff member
  • Monitoring emails
  • Document scanning
  • Stock monitoring – clinical and non-clinical

Ordering and canceling of couriers with our provider via email/telephone. Learning our clinical systems and once trained completing day-to-day tasks using this – such as booking appointments, clearing tasks, etc. 

Learning our swabbing and medication processes – kit preparation, paperwork, results management, staff allocation and supporting admin tasks. 

Learning our Rota system and once trained monitoring staff clock in and outs, ensuring all staff are present at their shift start time and following up with any that aren’t etc.

Working in the Basildon Surgery on reception. Booking appointments and dealing with patients face to face.

Please be advised that the above is an outline only and is not definitive or restrictive in anyway.

The training you will be getting

  • You will achieve the Level 3 Customer Service Specialist Apprenticeship Standard qualification
  • There are workshops that you will need to attend via Teams/Zoom
  • You will have a mentor who will deliver one-to-one teaching and learning
  • In-house training will be given to support the specifics of the role

What to expect at the end of your apprenticeship

  • There will be opportunities for ongoing development and progression upon completion of the Apprenticeship for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

You will be working between the GPs Surgery in Ballards Walk, Basildon and the Southend office. Please ensure that you are able to get to both locations.

About the employer

Our Health Mission Our experienced medical professionals put your healing needs first. We are proud to provide a high quality level of customer service, medical experience, and commitment to health and wellness to all our patients. Our goal is to improve your health and wellbeing, and we aim to do this through integration with other health care providers and accessing services within the healthcare sector required to meet individual patient needs. Experience and Professionalism With years of experience, our medical team will assess you and create a custom treatment plan that's right for you. We understand the importance of educating you on the most effective ways to take care of your body, so that you can heal quickly and prevent future occurrences. Physicians Who Care Not only will our doctors treat your existing conditions, we also work to prevent pain and illness from occurring. We strive to help you improve your quality of life, achieve your wellness goals, and heal your body to live your best life possible. Our Values Our work will be guided by our beliefs and commitments to: Inclusiveness – we have a duty to provide a healthcare service to all patients, we value diversity and are committed to equality Quality – we strive for excellence through continuous improvement, training, and feedback. Respect – we build feelings of trust, safety and wellbeing with both patients and colleagues. Accountability – we are all responsible for our words, actions, and results. We value everyone and treat people with dignity and professionalism. Teamwork – we achieve more and gain better results when we all work together. Our focus is on Patient Care We have been at the forefront of Urgent Care since 2015. We’ve grown from a small group of GP's to an organisation serving over 5 million patients. We have diversified to provide many different healthcare services. We have Treatment Centres in a wide range of areas in the East of England which enables us to serve a broad range of patients. Our Partners Collaboration with Commissioning Groups ands other Healthcare Providers gives us the ability to provide the best quality service and deliver positive patient outcomes in all we do. We are committed to giving the greatest care possible for the local communities we serve.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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