Customer Experience Apprentice Everybody Health & Leisure

Ready to turn your passion for people & business into a rewarding career? Become a Customer Experience Apprentice & learn from the best in the industry & start your career with our award-winning organisation. Everybody received the Training & Development Award at the 2024 East Cheshire Business Awards & we are Investors in People (IIP) accredited.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 May 2024

Apprenticeship summary

  • Annual wage

    £14,816.00

    Apprentices will receive 6-monthly increases as long as they meet basic attendance, performance and behaviour requirements.

  • Working week

    Monday - Friday, 9.00am - 5.00pm generally although some occasional evening and weekend work may be required.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    16 Sep 2024

  • Date posted

    02 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248529

  • Positions

    1 available

What you will do in your working day

Day to day you’ll help to support our hard-working teams, gaining knowledge across the whole customer experience function.  There’s a mix of proactive and reactive tasks involved so you’ll need to be flexible and able to remain calm under pressure. 

Some of the tasks you’ll learn & get to experience through this role include:

  • Dealing with customers over the telephone
  • Reading emails and responding correctly to clients’ enquiries
  • Basic admin duties
  • Keep internal and external customers updated
  • Other duties as and when required

The training you will be getting

  • The Apprentice will receive the Customer Service Practitioner Level 2 Apprenticeship Standard plus other relevant organisation and industry qualifications as identified during the apprenticeship
  • Apprentices will complete much of their training on-site with formal apprenticeship training taking place virtually with our training provider at regular intervals

What to expect at the end of your apprenticeship

  • We offer progression routes throughout the orgainsation but it is likely that the initial role will be within the Customer Experience team

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Everybody Health and Leisure is a health and wellbeing charity based in Cheshire East that improves people’s lives through physical activity & healthy recreation. We operate 18 leisure facilities throughout Cheshire East and employ around 1,000 people in a variety of roles.

Employer

Everybody Health & Leisure

Address

Holmes Chapel Community Centre

Station Road

Holmes Chapel

CW4 8AA

Contact

academy@everybody.org.uk

You must have JavaScript enabled to view a map of the location

Training

Training provider

SCCU LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 May 2024