Telesales & Customer Service Executive - L3 Customer Service Apprenticeship - MHG (Supplies) Ltd INSPIRE ATA LIMITED

This role offers a unique opportunity to contribute to the expansion of our customer base while cultivating strong, long-lasting customer relationships. This is a chance to shape your future career and take advantage of all the opportunities associated with sales success, combined with the fulfilment of delivering exceptional customer service.

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Closing date: 24 May 2024

Apprenticeship summary

  • Annual wage

    £11,648.00

    £6.40 per hour

  • Working week

    Monday to Friday, 9.00am to 5.00pm, 35 hours per week.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    25 May 2024

  • Date posted

    30 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000248004

  • Positions

    1 available

What you will do in your working day

  • Making outbound calls to build a new customer base.
  • Addressing customer enquiries.
  • Resolving issues.
  • Performing data entry on our in-house CRM system.
  • Maintaining positive relationships with clients

The role requires no prior experience in telesales – we provide full training in-house. Once established, you'll take responsibility for your customer base, focusing on long-term development. In addition to telesales, this role involves providing excellent customer service to ensure client satisfaction and loyalty.

Benefits:

  • Eligible for an NUS card for discounts in shops and restaurants
  • Eligible for an apprenticeship oyster card, 30% off travel
  • Discount on Nandos, ASOS, Vue cinema and much more
  • Earn while you learn
  • No debt
  • Automatic rise in pay after 12 months
  • Prizes and vouchers to be won (apprentice of the month)
  • Secure a job with little or no experience
  • Remote learning

 

The training you will be getting

  • You will be studying the Level 3 Customer Service Specialist apprenticeship, the typical duration of this programme is 18 months. 
  • Level 3 Customer Service Specialist qualification upon successful completion of the apprenticeship.
  • Delivery method and location of training to be confirmed, but does involve remote learning.

What to expect at the end of your apprenticeship

  • Future career progression opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Willingness to learn

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Security Watchdog (Capita). The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About the employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Employer

INSPIRE ATA LIMITED

Address

1 Holbrook Rise

Holbrook Industrial Estate, Holbrook

Sheffield

S20 3FG

Contact

Sophie Oliver

sophie.oliver@inspire-ata.co.uk

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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