Student Experience & Admissions Facilitator Apprentice BSC EDUCATION LIMITED

BSC Educatoin are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe. We are currently looking for an Apprentice Admissions Facilitator to support our Student Experience Team.

Sign in to apply

Closing date: 02 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    9am-5pm, Mon-Fri

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    30 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties of the role include, but are not limited to, those listed below.

1. Admissions
- Accurate assessment of student applications to determine suitability for the chosen course
- Ensure that applications comply with all entry requirement policies and procedures and UKVI regulations
- Complete all relevant documentation, pre departure checks and interviews as required
- Ensure that applications are processed within the agreed SLA period and that students, their influencers and agents are provided with relevant information in a timely manner
- Ensure quality data is recorded onto the BSC Student database to ensure strong follow-up on applications at all stages of the Student Journey
- Follow up on incomplete applications by internet call or other suitable means
- Deal effectively with arising challenges, resolving complaints and escalating issues to the Director of Student Services and providing ongoing customer support
- Build and maintain strong relationships with internal and external stakeholders, to deliver repeat business
- Maintain a working knowledge of admissions policies
- Maintain a good understanding of UK Visa & Immigration policies and how these impact international students and BSC Education

2. Accommodation
- Identify students' accommodation requirements and liaise with the Accommodation team to ensure suitable provision is made
- Send accommodation confirmation to students, their influencers, agents

3. Student Experience & Administration
- Acting as the first point of contact and advisor for all students and visitors to the College, ensuring they are all dealt with in a courteous and professional manner, providing the necessary advice and assistance, and effectively dealing with any requests and feedback
- Supporting the Monday morning arrival experience in line with Great Things Start Here initiatives
- Supporting the effective day-to day management of the college's administration processes
- Providing general administrative and record keeping support for the College as requested by the Student Experience Manager or Student Experience Facilitator (Lead)
- Assisting with the collection of monies owed by the student as informed by Finance following company policy and procedure
- Maintaining an up to date and accurate knowledge of college rules and policies, British Council guidelines and relevant welfare issues to ensure colleagues and students are given correct information at all times

The training you will be getting

  • Business Administration Level 3 Standard.
  • Delivery method and location to be confirmed

What to expect at the end of your apprenticeship

A full time position will be available upon completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Organisation skills, Team working


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

- It is very important that the successful candidate is proficient in both IT (Microsoft Office Systems in particular) and English Language. - Previous experience in education sector would be advantageous.

About the employer

BSC Educatoin are based in Manchester and are a leading international education group offering a wide range of education and training to individuals and organisations across the globe.




BSC Education

Indemnity House

7 Chatham Street

M1 3AY

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.