Cafe & Bistro Apprentice Muddy Boots Cafe & Bistro

What you will do in your working day

Typical duties at Muddy Boots Cafe and Bistro will include the following: 

• Providing exceptional customer service to all guests, ensuring a positive experience for every guest.
• Taking orders accurately and efficiently, including special requests or dietary requirements.
• Crafting coffees and other hot and cold beverages
• Serving and preparing a diverse selection of both soft beverages and alcoholic drinks.
• Preparing and serving food and beverages promptly and in accordance with established standards.
• Maintaining cleanliness and organisation of the cafe, including tables, counters, and equipment.
• Assisting with stock management, restocking shelves, and rotating perishable items.
• Contributing to a positive team environment, collaborating with colleagues to ensure smooth operations.
• Upholding food safety and hygiene standards at all times, including proper handling of food and adherence to sanitation protocols.
• Opportunity to participate in various ad hoc events, including fine dining occasions and celebratory gatherings at The Hovels.

The training you will be getting

Course information:

• During your apprenticeship you will be enrolled at Leeds City College (School of Food and Drink) and will complete the following programme:
• Level 2 Hospitality Team Member Apprenticeship Standard
• Functional Skills in English and Maths (if required).

This programme allows students to develop their skills, knowledge and behaviours through the practical period which can be delivered at college, as well as on-the-job training delivered in the workplace by your employer.

The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer feels welcomed and looked after.

Duration & start date:

This is a 15-month apprenticeship (12 months for the practical period and 3 months for the end point assessment).

What to expect at the end of your apprenticeship

Possibility for career advancement and potential for full-time employment upon completion of the apprenticeship.