Internal Sales Administrator Apprentice

RIVET HOLDINGS LTD

STAFFORDSHIRE, WS12 2HA

Closes in 3 days (Tuesday 30 July at 11:59pm)

Posted on 22 April 2024

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Summary

The new job role will be to help the current members of the sales team with relevant admin work. There will be a number of different jobs to undertake such as loading orders, taking telephone calls and quoting customers to help reach the monthly target for the business.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 9am – 5pm Hours to be confirmed

37 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 2 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service Practitioner Level 2 apprenticeship standard

Functional Skills in Maths and English, if required

Where you’ll work

KEYS BUSINESS VILLAGE

KEYS PARK ROAD

HEDNESFORD

STAFFORDSHIRE

WS12 2HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4 and above)
    • Maths (grade 4 and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Patience

    About this company

    Rivetwise is a well-known brand within the fasteners industry and is growing rapidly. We sell a wide variety of metal base consumables to renowned manufacturing and distributing organisations. We strive to provide the best service that we can offer to customers as well as providing recognition and development opportunities for staff members.

    https://rivetwise.co.uk/ (opens in new tab)

    After this apprenticeship

    Possibility for the right candidate to secure a full time job and continue developing in the role. To be decided upon completion of qualification. 

    Ask a question

    The contact for this apprenticeship is:

    P.T.P. TRAINING LIMITED

    PTP Recruits

    ptprecruits@ptp-training.co.uk

    01922651100

    The reference code for this apprenticeship is VAC1000246404.

    Apply now

    Closes in 3 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.