Customer Service Apprenticeship Level 3 DWM ADMINISTRATION SERVICES LTD

A fantastic and unique opportunity has arisen for the right candidate to kickstart their career in customer service with a fantastic team and gain the Level 3 Customer Service Specialist Qualification!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024

Apprenticeship summary

  • Annual wage

    £11,814.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working hours are 35.5 hours per week working across Monday - Saturday working 5 out of 6 days

    Total hours per week: 35.5

  • Expected duration

    15 Months

  • Possible start date

    07 Jun 2024

  • Date posted

    23 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000246363

  • Positions

    1 available

What you will do in your working day

  • Managing new customer orders
  • Assisting customers with first stage support and following through to complete solution
  • Handling bother service queries and complaints ensuring a prompt resolution, providing clear explanations and solutions
    handling customer issues such as router problems and WI-FI coverage
  • Dealing with billing enquiries
  • Organising customer installations

The training you will be getting

  • Customer Service Specialist L3 Standard
  • Functional Skills if required
  • Own in house training
  • This is a full-time role with training delivered remotely to the workplace

What to expect at the end of your apprenticeship

Full time employment for the right person.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or equivalent) Desired

About the employer

F&W Networks is building a full fibre network infrastructure that provides access to fast, low latency broadband with accelerated speeds and unrivalled reliability that will optimise your business’ efficiency and productivity FullFibre operates a wholesale only model, working with preferred ISP partners to allow for healthy competition and give the end-user more choice. This approach also ensures that our ISP partners have access to a wider range of revenue-generating build areas

Employer

DWM ADMINISTRATION SERVICES LTD

Address

3-5 ST. PAULS SQUARE

BIRMINGHAM

B3 1QU

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Training

Training provider

WOODSPEEN TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Carley Charnock

carley.charnock@woodspeentraining.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Jun 2024