Telesales Executive Apprentice RESPOND SERVICE & MAINTAIN LIMITED

Our salespeople are expected to interact with new and existing customers to arrange for them to commit to a range of proactive, reactive services that we offer. Our sales process is easy and designed to give our salespeople the best possible chance of rapidly capturing new customers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    9am – 5pm Monday to Friday

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    23 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Once in the sales cycle, the sales executive is responsible for the growth and development of the customer relationship.

Maintain and develop relationships with new and existing customers via outbound telephone calls, emails, and Microsoft Teams.
Respond to inbound leads via phone and email
Provide outstanding Customer Service and ensure all leads are followed up on a regular basis via email or phone.
Build and present written quotes to customers which you have engaged with.
Achieve the KPI’s and sales targets which are set out by management.
Organise and manage workload.
Work in a team environment, where advice/ideas are discussed between each other, building a strong platform for future sales.
Taking part in meeting sessions for the benefit of yourself and the sales team

The training you will be getting

The successful candidate will work towards a Level 3 Customer Service Qualification.

Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.

What to expect at the end of your apprenticeship

To be discussed on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Initiative, motivated


GCSE or equivalent Maths and English Language (Grade C/4 Or above) Desired

About the employer

RSM are a national fuel services company which offer both public and private sector organizations a suite of services to facilitate the ongoing management of liquid fuels.




Lumbrook Mills

Westercroft Lane



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Madeline Oxby

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024