Customer Service Apprentice Hadwen Health

You will be working with our Patient Services Team, and will be one of the first points of contact for our patients; so it’s important you are courteous, approachable, friendly & helpful. Duties include: welcoming patients to the practice, resolving patient queries & helping with display work in waiting rooms.

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Closing date: 08 May 2024

Apprenticeship summary

  • Annual wage

    £12,740.00

    £7 an hour.

  • Working week

    Monday - Friday. Shifts are to be confirmed. Hours can be flexible.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    22 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000246307

  • Positions

    1 available

What you will do in your working day

General office duties will include: 

  • Welcoming patients to the practice
  • Helping to resolve patient queries
  • Helping with display work in waiting rooms
  • Inputting information into our clinical system 

The training you will be getting

  • Customer Service Practitioner Level 2 Standard
  • Workplace delivery and a structured scheme of work

What to expect at the end of your apprenticeship

  • Possibility of progression to a Customer Service Level 3 qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9 - 3 / A* - D) Essential
GCSE or equivalent Maths (Grade 9 - 3 / A* - D) Essential

Things to consider

5 weeks holiday (including bank holidays)

About the employer

GP Surgery based in Abbeydale, Gloucester, providing a high standard of healthcare to the local community.

Employer

Hadwen Health

Address

GLEVUM WAY

ABBEYDALE

GLOUCESTER

GL4 4BL

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Training

Training provider

GLOUCESTERSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

GC Employer Training & Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.