Apprentice IT Technician Torbay and South Devon NHS Foundation Trust

The Health Informatics Service are looking for two technical apprentices to work in the IT Operations Department. The department has 6 teams supporting Desktop, Server, Networks, Telephony, Cyber Security and Service Desk. The role will be to support the IT Operations teams in all aspects of service delivery.

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Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    Annual wage subject to agenda for change

  • Working week

    Monday to Friday, 7.5 hours per day, start and finish times to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    19 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day


  • To support the IT Operations teams in all aspects of relevant service delivery.
  • To assist in maintaining a high standard of customer service to the South Devon Health Community.
  • To support the IT Operations teams in the day to day running and delivery of services provided by the department. 


  • Ensure appropriate and accurate documentation is recorded relevant to the role.
  • Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
  • Participate in monitoring IT Service Desk requests.
  • Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
  • Prioritise own workload to meet deadlines.
  • Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
  • With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role. 
  • Attend review meetings with Line Manager.

The training you will be getting

If successful, you will be enrolled onto an 18-month Level 3 Information Communications Technician Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College which will give you the knowledge and understanding to become a proficient Information Communications Technician. Supported by your Assessor Coach, Course Tutor and the team here at Torbay and South Devon NHS Foundation Trust, you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone to create a new career or upskill on existing experience. Upon completion, you will receive a recognised Level 3 Information Communications Technician Standard certificate.

What to expect at the end of your apprenticeship

On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative, Time management skills, Self-Motivated


GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential
GCSE or equivalent IT (Grade 4 / C) Desired

Things to consider

This vacancy is based at Regent House in Torquay. Please ensure that you have suitable travel arrangements to fulfil the role. Interviews will be held during June/July with a view to appoint for a start date in September.

About the employer

Our people are caring, committed, inclusive and focused on quality. We focus on solutions and people’s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.


Torbay and South Devon NHS Foundation Trust


Regent Close



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Damion Dishart

01803 653425

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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