Ford Vehicle Parts Advisor Apprenticeship - Grimsby

FORD RETAIL LIMITED

Grimsby, DN31 1UH

Closes in 4 days (Wednesday 31 July at 11:59pm)

Posted on 19 April 2024

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Contents

Summary

A Ford Vehicle parts Advisor Apprentice is required. An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer service practitioner Level 2  qualification (GCSE)

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

Where you’ll work

Corporation Road

Grimsby

DN31 1UH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • No skills required

    About this company

    Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles. With eleven locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019. In addition to the wide variety of new cars that we offer, we have a comprehensive stock of used vehicles for sale across our network. These include models from a range of franchises, and which can suit a variety of needs. Whether you’re looking for your very first car at an affordable price, or need to upgrade your existing vehicle to accommodate your growing family, we can help.

    After this apprenticeship

    • A full time career within the automotive industry, with many opportunities to progress to positions of authority
    • By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Sommer Reynolds

    Sommer.reynolds@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000245978.

    Apply now

    Closes in 4 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.