IT Support Apprentice DARKE & TAYLOR LIMITED
The apprentice’s primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity and user experience.
Closing date: 31 May 2024
Apprenticeship summary
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Annual wage
£15,000.00
Annual pay reviews. Employer provides a high-quality, work-based training programme which has won awards. Company contribution pension at 21 years old (you can opt in at 18 years old) Career development training.
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Working week
Between 8am-4,30pm, Monday to Friday (this may differ if we are working on a project).
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
03 Jun 2024
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Date posted
19 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000245887
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Positions
1 available
What you will do in your working day
You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set independent work to complete, which will be checked by senior staff.
- Answering the telephone, responding to emails and updating requests.
- Provide first line analysis of all IT issues and ensure that SLA’s are met.
- Keep customers informed of the status and progress of tasks and update tickets.
- Complete other service-related tasks as required by your manager.
- Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time.
The training you will be getting
- This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway)
- Training will be online/onsite and is based on a day a week
What to expect at the end of your apprenticeship
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Grade C or 4) Essential
GCSE or equivalent IT/Computing (Grade Grade C or 4) Desired
About the employer
Employer
DARKE & TAYLOR LIMITED
Address
Radiant House 11 Blenheim Office Park
Fenlock Road
Long Hanborough
OX29 8LN
Training
Training provider
ISALES ACADEMY LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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