Office Administration Apprenticeship WATERLOO BUSINESS MANAGEMENT LTD

WBM are looking for a reliable Office Administrator Apprentice. They will undertake administrative tasks within the office, playing a primary role in ensuring the office managers have adequate support to work efficiently. The ideal candidate will be competent in prioritizing their own workload and tasks whilst working with little supervision.

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Closing date: 24 May 2024

Apprenticeship summary

  • Annual wage

    £13,650.00

  • Working week

    Monday to Friday 8am - 4pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    27 May 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000245802

  • Positions

    1 available

What you will do in your working day

Could you be part of an enthusiastic team, focussed on providing excellent support in our customer service team? You would be undertaking a variety of administrative tasks, which also include liaising with our couriers and customers to ensure all services are delivered for our customers. Could you also assist and support the office managers with administration and data-entry procedures? Do you have a positive and friendly personality with confidence to communicate with colleagues, customers and suppliers?

WBM are looking for a reliable Office Administrator Apprentice. They will undertake administrative tasks within the office, playing a primary role in ensuring the office managers have adequate support to work efficiently.

The ideal candidate will be competent in prioritizing their own workload and tasks whilst working with little supervision. They will be trustworthy and self-motivated.

Working autonomously and as part of the team, the role will include involvement with the co-ordination and implementation of office procedures. Frequently having responsibility for specific projects and tasks.

Most of the work involves both oral and written communications, word processing and typing, and requires relevant skills such as IT, organisational and presentation skills, as well as the ability to multi-task and work well under pressure.

Using Microsoft suite such as Microsoft Word, Excel, Outlook & PowerPoint

Ø Responding to email enquiries using templates and process-flows

Ø Maintaining stock lists and ordering of office and warehouse consumable supplies as needed

Ø Conducting clerical duties, including filing, scanning, photocopying and preparing documents

Ø Keeping management informed by producing reports, summarising information and identifying trends where necessary

Ø Contacting customers to provide updated records on their fundraising achievements via phone and email

Ø Create and update customer records and databases by inputting personal, financial and other data

Ø Process collection requests from customers by using 3rd party couriers such as DHL, and providing confirmation to the customer along with shipping documents and instructions

Ø Scheduling inbound shipments and booking deliveries

Ø Liaising with the Warehouse Manager to organise and schedule high-volume shipments

Ø Scheduling daily / weekly checks for missing / late shipments, liaising with 3rd party couriers to establish why, what and how to resolve the issue, keeping databases and relevant managers updated and informed

Ø Handling phone calls, transferring when necessary and taking messages for managers

Ø Being a point of contact for visitors arriving on site

Ø To undertake other projects, duties and responsibilities as required by the management team to help achieve the business objectives

Ø To attend training, as agreed with the management team, with an open-mind and willingness to learn and implement new methods

Ø To attend monthly review meetings with the management team and present progress of objectives

Ø To identify areas of improvement and implement corrective actions in order to achieve objectives

Ø To positively contribute to the company culture. Be a positive and contributory member of the team, such that we can deliver the successful achievement of our objectives

Ø Be determined to give a positive service, keeping a positive attitude and a ‘can-do’ approach with both clients and colleagues

Ø To understand and work within the current Laws and Regulations

Ø To work safely, efficiently and effectively

Ø To always work to the best of your ability and in the best interest of our business

The training you will be getting

Level 3 Business Administration

Off the job training will take place at Oldham College one day a week

What to expect at the end of your apprenticeship

Potential Full time employment


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent 4 subjects including English and Maths (Grade Grades 9-4 (A*-C)) Essential

About the employer

WBM provide a used printer consumables destruction and recycling service to the OEM. Our first commitment is to ensure their used products are permanently removed from the market and our second commitment is that the products do not go to landfill. A fully transparent and traceable process that ensures all empty cartridges and consumables are processed and returned to their raw material state. Our UK operation offers a complete and cost-effective solution, please contact us to discuss our service in more detail.

Employer

WATERLOO BUSINESS MANAGEMENT LTD

Address

ADELAIDE MILL

GOULD STREET

OLDHAM

OL1 3LL

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Training

Training provider

THE OLDHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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