IT Helpdesk Support Engineer Apprentice MIRRORSPHERE LTD
Launch Your IT Career! Join Our Team as an Apprentice Helpdesk Support Engineer. Gain Hands-On Experience, Mentorship, and Grow in a Dynamic Tech Environment. Apply Now!
Closing date: 30 May 2024
Apprenticeship summary
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Annual wage
£18,000.00
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Working week
Number of Hours: 40 Start Time: 09.00am Finish Time: 06.00pm 1 hour for lunch Days TBC
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
14 Jun 2024
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Date posted
23 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000245389
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Positions
2 available
What you will do in your working day
- Act as first point of contact on the helpdesk, responding to customer enquiries efficiently and effectively
- Update tickets in real-time to ensure SLA deadlines are met
- Set up computers for new users
- Set up user accounts and profiles on computers
- Provide a high level of customer service through telephone conversations and remote dial-in sessions
- Undertake auditing of processes on our database via checklists and the creation of documentation for helpdesk solutions
- Coordinate with team internally to escalate cases where necessary.
The training you will be getting
L3 Information Communication Technician (ICT) apprenticeship – 18 months + EPA – Standard: ST0973
PROFESSIONAL RECOGNITION This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration
Blended on/off the job training and location to be confirmed.
What to expect at the end of your apprenticeship
Potential career routes/progression once apprenticeship completed: Support Technician, Help Desk Support, First Line Support, Office IT Technician, IT Support Analyst, IT Support Officer, Maintenance Support Technician, Data Centre Support Technician, Cyber/Security Support.
Career prospects at MirrorSphere once apprenticeship completed:
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Windows Operating Systems (Grade -) Essential
Things to consider
About the employer
Employer
MIRRORSPHERE LTD
Address
BLOXHAM BUSINESS CENTRE
BARFORD ROAD
BLOXHAM
OX15 4FF
Training
Training provider
ACTIVATE LEARNING
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Jenny Hyam
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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