Apprentice IT Support Engineer CS LAW LIMITED

What you will do in your working day

Your duties will include:

• Administrating Office 365
• Cloud based VOIP telephony system administration (Ring Central)
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Communicate clearly with staff, either face-to-face, over the telephone or via email to help set up systems or resolve issues
• Troubleshooting system problems, diagnosing and solving hardware or software faults and escalating where necessary
• Replacing parts as required
• Providing support, including producing and following internal documentation
• Supporting the roll-out of new projects
• Setting up new users' accounts and profiles and dealing with password issues
• Ensuring all IT equipment is presented well and IT areas are kept clear and tidy
• Taking ownership of issues (or escalation internally or referral to third parties, if appropriate)
• Use the service desk to raise tickets, issues and manage priority and business expectations
• Rapidly establishing a good working relationship with end users, suppliers and third party providers

The training you will be getting

• Information Communications Technician Apprenticeship Standard Level 3
• Training will be delivered both in College and in the workplace

What to expect at the end of your apprenticeship

Potential position upon completion of the apprenticeship.