Apprentice Care Navigator St Wulfstan Surgery
An exciting Apprentice Care Navigator opportunity to join St Wulfstan Surgery, in Southam You will offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone. Other duties include: processing repeat prescription requests and ensuring that they are ready for the patient within 48 hours, in accordance with practice guidelines.
Closing date: 31 May 2024
Apprenticeship summary
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Annual wage
£12,480.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday - 9am -5pm.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
01 Jun 2024
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Date posted
17 Apr 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000245175
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Positions
1 available
What you will do in your working day
- Appropriately processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional/service.
- Processing repeat prescription requests and ensuring that they are ready for the patient within 48 hours, in accordance with practice guidelines.
- Processing and recording patient information on the clinical computer system in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Dealing with all general enquiries, explaining procedures and making new and follow-up appointments with the correct clinician/service.
- Using own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
- Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are followed.
- Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt, appropriate delivery.
- Advising patients of relevant charges for private services, accepting payment and issuing receipts for same.
- Having a thorough knowledge of all practice procedures.
- Working in accordance with written protocols.
- Processing clinical samples for collection by courier.
- Providing administration assistance to Practice staff as required from time to time, including filing and photocopying.
- You may be asked to provide cover for annual leave & sickness and to adapt a flexible approach to working.
- Completing mandatory and required training in a timely manner.
The training you will be getting
- Level 2 Customer Service
- Weekly day realease at Coventry and Warwickshire Chamber Training in Radford, Coventry.
What to expect at the end of your apprenticeship
- Long term career progression may be available for the correct candidate.
- Progression to a level 3 qualification.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
St Wulfstan Surgery
Address
ST WULFSTAN SURGERY
NORTHFIELD ROAD
KINETON ROAD ESTATE
CV47 0FG
Training
Training provider
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Katie Lumb
lumb.k@cw-chambertraining.co.uk
02476231122
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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