Apprentice Care Navigator St Wulfstan Surgery

An exciting Apprentice Care Navigator opportunity to join St Wulfstan Surgery, in Southam You will offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone. Other duties include: processing repeat prescription requests and ensuring that they are ready for the patient within 48 hours, in accordance with practice guidelines.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9am -5pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    17 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Appropriately processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional/service.
  • Processing repeat prescription requests and ensuring that they are ready for the patient within 48 hours, in accordance with practice guidelines.
  • Processing and recording patient information on the clinical computer system in accordance with Practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Dealing with all general enquiries, explaining procedures and making new and follow-up appointments with the correct clinician/service.
  • Using own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are followed.
  • Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt, appropriate delivery.
  • Advising patients of relevant charges for private services, accepting payment and issuing receipts for same.
  • Having a thorough knowledge of all practice procedures.
  • Working in accordance with written protocols.
  • Processing clinical samples for collection by courier.
  • Providing administration assistance to Practice staff as required from time to time, including filing and photocopying.
  • You may be asked to provide cover for annual leave & sickness and to adapt a flexible approach to working.
  • Completing mandatory and required training in a timely manner.

The training you will be getting

  • Level 2 Customer Service
  • Weekly day realease at Coventry and Warwickshire Chamber Training in Radford, Coventry.

What to expect at the end of your apprenticeship

  • Long term career progression may be available for the correct candidate.
  • Progression to a level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English & Maths (Grade Grade A*-C / 9-4) Desired

About the employer

Established in 2001, their philosophy is to provide caring, compassionate, high quality care to all of their patients. They believe everyone should have the right to see a Doctor or Nurse when they need to, and be offered an exemplary level of care and commitment.


St Wulfstan Surgery





CV47 0FG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Katie Lumb


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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