1st Line Technical Support Apprentice
BLUE SPIRES SOLUTIONS LTD
WITNEY, OX29 4BL
Closes in 15 days (Sunday 11 August at 11:59pm)
Posted on 26 April 2024
Contents
Summary
1st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented.
- Annual wage
-
£18,000 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 09:00 - 17:30
(1 hour unpaid lunch)
37 hours a week
- Possible start date
-
Monday 26 August
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths
- Level 3 Information Communications Technician Apprenticeship
Where you’ll work
UNIT 1
SWINFORD FARM
SWINFORD
WITNEY
OX29 4BL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABINGDON AND WITNEY COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade A*-C 9/4)
- Maths (grade A*-C 9/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
Other requirements
Evidence of successfully gathering and documenting client requirements Demonstrable experience of successfully developing and maintaining relationships Experience in communicating with clients / customers Ability to manage time, prioritise tasks and work under pressure Excellent interpersonal & communication (both oral & written) skills Proactive motivated approach to customer service Keen attention to detail Logical, structured approach to solving problems Ability to adapt and learn new skills Time management and the ability to control a number of concurrently running tasks. Articulate Influence Self Motivated Self Disciplined Positive Attitude Results Orientated Have attention to detail Commitment to delivering excellent customer service Team Player Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session: Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216. Qualification checks: By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £6.40 per hour from April 2024. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.
About this company
Managed Service Provider delivering friendly IT support and services to a growing number of local businesses and charities.
After this apprenticeship
- Promotion to 1st Line Technician on our helpdesk on a permanent contract
- A new training plan will be designed for the individual so they can further their IT career
- Future courses and exams will be funded by the employer
Ask a question
The contact for this apprenticeship is:
ABINGDON AND WITNEY COLLEGE
apprenticeships@abingdon-witney.ac.uk
01235216216
The reference code for this apprenticeship is VAC1000244676.
Apply now
Closes in 15 days (Sunday 11 August at 11:59pm)
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