1st Line Technical Support Apprentice BLUE SPIRES SOLUTIONS LTD
1st line analyst to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to our increasing client base. You must be a self-motivated individual with superb communication skills and be very well presented.
Closing date: 17 Jun 2024
Apprenticeship summary
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Annual wage
£18,000.00
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Working week
Monday to Friday, 09:00 - 17:30 (1 hour unpaid lunch)
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
01 Jul 2024
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Date posted
26 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000244676
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Positions
1 available
What you will do in your working day
- Answer the telephone and log calls into our helpdesk application; entering detailed information as to what the problem is and what actions have been taken so far to rectify
- Attempt first time fix; working with the user and your team to try to resolve the issue as quickly as possible
- Calling the user back at agreed timescales to ensure they are kept abreast of the situation and understand what the next steps are and when they will happen
- You need to be a calm and assured person who works well under pressure and to tight deadlines, is very well presented and has very good communication skills
- To perform such other duties that may occur from time to time as instructed and agreed by the helpdesk team
The training you will be getting
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths
- Level 3 Information Communications Technician Apprenticeship
What to expect at the end of your apprenticeship
- Promotion to 1st Line Technician on our helpdesk on a permanent contract
- A new training plan will be designed for the individual so they can further their IT career
- Future courses and exams will be funded by the employer
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C 9/4) Essential
Things to consider
About the employer
Employer
BLUE SPIRES SOLUTIONS LTD
Address
UNIT 1
SWINFORD FARM
SWINFORD
OX29 4BL
Training
Training provider
ABINGDON AND WITNEY COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
apprenticeships@abingdon-witney.ac.uk
01235216216
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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