Digital Support/Customer Service Apprentice (Monkey Tree Hosting Ltd) MONKEY TREE HOSTING LTD

This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    £12,480.00 / £6.40 an hour aged 16-17 for the first year £8.60 an hour 18+ for the first year

  • Working week

    Monday - Friday, 8.00am - 4.00pm or 9.00am - 5.00pm or 10.00am - 6.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000244185

  • Positions

    3 available

What you will do in your working day

This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.

They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.

Key duties will include:

  • Call handling
  • Directing calls and placing orders on internal systems
  • Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken
  • Handling a LiveChat service, providing customer service as necessary
  • Answering telephone calls and responding to emails
  • Any other administrative duties
  • Assisting in the provision of hardware, shipping, and preparing for dispatch

The ideal candidate will have excellent written and verbal communication skills and be computer literate.

You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

This role will be working towards Customer service specialist Level 3 qualification supported by starting off.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems
  • Administration of Digital Systems and Services
  • Change Management
  • Teamwork and Communications
  • Introduction to System Security
  • User and Stakeholder Training
  • Working in Digital Support
  • Data Operations and Security
  • Pathways and Career Progression

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative

Qualifications

GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team in Kettering, Northants.

Employer

MONKEY TREE HOSTING LTD

Address

Kitteon House

Kettering parkway

Kettering

NN15 6XW

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Training

Training provider

ESTIO TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Rachel Harati

Rachel.Harati@estio.co.uk

01133500333

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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