Apprentice Sales/Customer Service Administrator

TDI TUNING LTD

CHELMSFORD, CM1 2QE

Closes on Monday 30 September

Posted on 12 April 2024

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Summary

A fantastic opportunity to join a well-established, successful and growing engineering company. The successful applicant will be part of a friendly, vibrant team and will be motivated to train and develop in their role. The role will also include some basic administrative duties.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday between 9am - 5.30pm.

40 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 1 Month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will achieve the L2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills (if required)
  • There will be workshops that you need to attend via Zoom
  • You will have a mentor who will give you one to one teaching and support
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

Where you’ll work

2 CROMAR WAY

CHELMSFORD

CM1 2QE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 3/D)
    • Maths (grade 3/D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Initiative

    About this company

    TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.

    https://tdi-tuning.com/en-gb (opens in new tab)

    After this apprenticeship

    • There will be the opportunity for the right candidate to progress within the business upon completion of their apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    THELIGHTBULB LTD

    Andrea Gregory

    andrea@thelightbulb.net

    07764 969337

    The reference code for this apprenticeship is VAC1000244112.

    Apply now

    Closes on Monday 30 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.