Apprentice Sales/Customer Service Administrator TDI TUNING LTD

A fantastic opportunity to join a well-established, successful and growing engineering company. The successful applicant will be part of a friendly, vibrant team and will be motivated to train and develop in their role. The role will also include some basic administrative duties.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday between 9am - 5.30pm.

    Total hours per week: 40.0

  • Expected duration

    13 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000244112

  • Positions

    1 available

What you will do in your working day

Duties will include:

  • The successful candidate will be a practical, proactive individual, responsible for supporting the whole team
  • You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained
  • You will also be the first point of contact for meeting and greeting visitors and providing hospitality services
  • You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly
  • You will then book the courier and arrange sending out the orders
  • You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing
  • You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required
  • The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files,database management, data entry and CRM system updates

The training you will be getting

  • You will achieve the L2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills (if required)
  • There will be workshops that you need to attend via Zoom
  • You will have a mentor who will give you one to one teaching and support
  • To include 20% off the job training
  • In-house training will be given to support specifics of the role

What to expect at the end of your apprenticeship

  • There will be the opportunity for the right candidate to progress within the business upon completion of their apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

About the employer

TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.

Employer

TDI TUNING LTD

Address

2 CROMAR WAY

CHELMSFORD

CM1 2QE

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Training

Training provider

THELIGHTBULB LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Andrea Gregory

andrea@thelightbulb.net

07764 969337

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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