Service and Support Technician Apprentice (VIP Computers Ltd) VIP Computer Centre Ltd

Providing high-quality technical support to Stormforce & Zoostorm Customers via phone and email. Troubleshooting and resolving hardware issues for basic desktops and high-end gaming systems.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    17 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Installing and configuring operating systems.
  • Conducting diagnostics and repairs on computer equipment.
  • Maintaining accurate and up-to-date records of all service requests and resolutions
  • Communicating technical information in a clear and easy-to-understand manner to non-technical users.
  • Ensuring timely and effective resolution of technical issues to minimize customer.

The training you will be getting

Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.

Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:

•         CompTIA IT Fundamentals+

•         CompTIA Cloud Essentials +

This programme covers:

  • Configuration, maintenance, and repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades
  • Continual improvement, business Continuity, Resilience
  • Customer Service and support
  • Security and Legislation; Digital security
  • Data management
  • Digital Information Management Systems Operation
  • Business and decision-making skills
  • Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
  • Survey tools
  • Social media tools for business
  • SMS, live chat, video chat, web conferencing

What to expect at the end of your apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Interest in computer hardware, Customer service skills, Strong problem-solving, Critical thinking abilities, Ability to work independently, Ability to work in a team, Willingness to learn, Adapt to new technologies


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential
Other Ideally STEM/Digital subjects (Grade Level 2 Qualification) Essential

Things to consider

Opportunity to work with colleagues and mentors that push a supportive and collaborative work environment On-the-job training and development opportunities Competitive salary and benefits package

About the employer

VIP UK acquired CMS Computers, now consolidated as part of their PC Division, in 2011 to provide entry into the desktop manufacturing business markets. Since 1990, VIP UK have been at the core of the IT Distribution Channel and maintained a strong foothold in relation to the UK market share in PC components, gaming peripherals and hardware products.


VIP Computer Centre Ltd


4 Hardwick Grange




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Harati

0113 3500 333

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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