Service and Support Technician Apprentice (VIP Computers Ltd) VIP Computer Centre Ltd
Providing high-quality technical support to Stormforce & Zoostorm Customers via phone and email. Troubleshooting and resolving hardware issues for basic desktops and high-end gaming systems.
Closing date: 20 May 2024
Apprenticeship summary
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Annual wage
£16,500.00
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Working week
Monday to Friday Shifts to be confirmed
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
27 May 2024
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Date posted
17 Apr 2024
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000244081
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Positions
1 available
What you will do in your working day
- Installing and configuring operating systems.
- Conducting diagnostics and repairs on computer equipment.
- Maintaining accurate and up-to-date records of all service requests and resolutions
- Communicating technical information in a clear and easy-to-understand manner to non-technical users.
- Ensuring timely and effective resolution of technical issues to minimize customer.
The training you will be getting
Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of digital office technologies, productivity software and digital communications.
Apprentices help their business and internal users maximise the use of digital technologies, as well as adapt to and exploit changes in technology to meet business objectives, maximise productivity and master digital communications.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Digital Support Technician apprenticeship:
• CompTIA IT Fundamentals+
• CompTIA Cloud Essentials +
This programme covers:
- Configuration, maintenance, and repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
- Continual improvement, business Continuity, Resilience
- Customer Service and support
- Security and Legislation; Digital security
- Data management
- Digital Information Management Systems Operation
- Business and decision-making skills
- Digital technologies including collaborative tools, office suites, conferencing facilities and mass email tools
- Survey tools
- Social media tools for business
- SMS, live chat, video chat, web conferencing
What to expect at the end of your apprenticeship
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Ideally STEM/Digital subjects (Grade Level 2 Qualification) Essential
Things to consider
About the employer
Employer
VIP Computer Centre Ltd
Address
4 Hardwick Grange
Woolston
Warrington
WA1 4RF
Training
Training provider
FIREBRAND TRAINING LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Rachel Harati
0113 3500 333
Apprenticeship standard
Digital support technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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