Apprentice Customer Service/Optical Assistant

OPTIQUE VISION (SOUTHWELL) LTD

SOUTHWELL, NG25 0EN

Closes in 15 days (Sunday 11 August at 11:59pm)

Posted on 12 April 2024

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Summary

Join this optical provider as a valuable addition to their team. In the first instance you will learn to provide first class customer service to their patients, in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
37.5 hours to be conducted during the store opening times of Monday to Saturday, 09:00 - 17:00.

37 hours a week

Possible start date

Saturday 17 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. This is a Knowledge, Skills and Behaviours apprenticeship standard.

You will experience a blended learning model. You will be invited to attend regular workshops that will help support your learning. These can be attended in person at our Derby Road campus in Mansfield or virtually using Microsoft Teams.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Where you’ll work

30 KING STREET

SOUTHWELL

NG25 0EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Non judgemental
    • Patience

    About this company

    We are a new friendly independent opticians in Southwell, Nottinghamshire. Optometrist Allan and Dispensing Optician Rowena, have both 20 years’ experience in ophthalmic eyecare services. Our opticians owned practice allows us to give you the very best in affordable eyecare. Using the latest in eye examination technology allowing our optometrist to perform our eye tests to perfection.

    https://www.optiqueofsouthwell.co.uk/ (opens in new tab)

    After this apprenticeship

    Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role. This will be funded by the employer.

    Ask a question

    The contact for this apprenticeship is:

    WEST NOTTINGHAMSHIRE COLLEGE

    Ryan Smith

    apprenticeships@wnc.ac.uk

    01623 900479

    The reference code for this apprenticeship is VAC1000242735.

    Apply now

    Closes in 15 days (Sunday 11 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.