Apprentice Customer Service/Optical Assistant OPTIQUE VISION (SOUTHWELL) LTD

Join this optical provider as a valuable addition to their team. In the first instance you will learn to provide first class customer service to their patients, in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role.

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Closing date: 11 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours to be conducted during the store opening times of Monday to Saturday, 09:00 - 17:00.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Welcoming patients to the setting
  • Booking appointments
  • Helping young patients to feel at ease
  • Creating new patient records
  • Updating and scanning records onto patients record system
  • Setting up diaries for clinics
  • Carrying out basic spectacle repairs
  • Helping patients to understand accessories or consumables that may be required
  • Housekeeping which is enhanced
  • Helping people to choose spectacles if required

The training you will be getting

Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. This is a Knowledge, Skills and Behaviours apprenticeship standard.

You will experience a blended learning model. You will be invited to attend regular workshops that will help support your learning. These can be attended in person at our Derby Road campus in Mansfield or virtually using Microsoft Teams.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake optical assistant training as an addition to the role. This will be funded by the employer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

We are a new friendly independent opticians in Southwell, Nottinghamshire. Optometrist Allan and Dispensing Optician Rowena, have both 20 years’ experience in ophthalmic eyecare services. Our opticians owned practice allows us to give you the very best in affordable eyecare. Using the latest in eye examination technology allowing our optometrist to perform our eye tests to perfection.






NG25 0EN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ryan Smith

01623 900479

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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