Contract Administrator apprenticeship EM1 LTD

EM1 Ltd are offering the opportunity to join their team of Contract Administrators and complete an apprenticeship. You will gain valuable experience in a range of customer service roles including telephone receptionist, making appointments and full use of Microsoft Office suite including Sharepoint, Excel, Word and Outlook.

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Closing date: 07 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm. Early finish on Fridays at 4.00pm.

    Total hours per week: 39.0

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    04 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Telephone reception, calling clients, making bookings
  • Using Microsoft Office - Excel, Word, Outlook and Sharepoint
  • General office duties

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one tutor assessor support in the workplace
  • Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
  • Level 2 Customer Service qualification upon successful completion of the apprenticeship

What to expect at the end of your apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative


GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

em1 Ltd are what to do if you discover or accidentally disturb asbestos during your work. em1 Ltd was established in 2016 by Gill Elstob and Daniel Francis. Our aim is to plan and undertake quality workmanship with our reliable and competent staff to deliver a right-first-time service.




em1 Ltd

Unit 29 Boulevard Factory Estate



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Julie Curtis

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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