Customer Service Apprentice Taylors Family Butchers

As a member of the customer service team, you will be the point of contact for new clients. Your responsibility will be a prompt delivery of quality customer service, increasing effectiveness within the organisation.

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Closing date: 15 May 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Learn more, increase to pay.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Saturday , shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    28 May 2024

  • Date posted

    04 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000241827

  • Positions

    4 available

What you will do in your working day

Duties to include: 

  • To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries 
  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls and other communication mediums, investigating, and responding to queries and calls proactively and efficiently 
  • Contacting clients to retrieve any required information and to answer any queries they may have 
  • Maintaining up-to-date records on the business database 
  • Dealing with confidential information
  • Bills  
  • Processing of emails 
  • Answering telephones 

The training you will be getting

  • Training will be at Doncaster College where you will access a wide range of facilities on offer.
  • Day release
  • You will undertake the Level 2 Customer Service Practitioner apprenticeship standard.  
  • You will undertake Functional Skills for English and/or maths if needed.
  • You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.

What to expect at the end of your apprenticeship

  • Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Logical, Team working, Creative

Qualifications

GCSE or equivalent Maths and English (Grade Grade C/4 and above) Essential

Things to consider

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Taylor’s Butcher’s has been trading in the industrial town of Scunthorpe since 2016. Opening the first shop on Ashby High Street, Taylor’s quickly grew in popularity and soon had a reputation for delivering quality meat and other products including cakes and pastries. Now, Taylor’s also has a spot in St John’s Market within Scunthorpe town centre.

Employer

Taylors Family Butchers

Address

188 ASHBY HIGH STREET

SCUNTHORPE

DN16 2JR

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Training

Training provider

DN COLLEGES GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Toni Bryan

toni.bryan@northlindsey.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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