Customer Support Apprentice STOK.LY LIMITED

We're seeking an enthusiastic Customer Support Apprentice to join our team. You'll resolve customer inquiries, proactively identify potential issues, & work to enhance customer satisfaction & loyalty. This role is suitable for a confident and motivated individual who wants to join an exciting growing tech company.

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Closing date: 18 Apr 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    Monday to Friday. Shifts are to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 May 2024

  • Date posted

    04 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000241804

  • Positions

    2 available

What you will do in your working day

We are looking to recruit someone who is who is passionate about providing an amazing experience to our customers and is comfortable in a tech environment.

Duties will include: 

Customer Support: Respond to customer inquiries with exceptional service across various channels (phone, email, live chat, etc.).
Technical Troubleshooting & Escalation: Demonstrate listening and problem-solving skills to diagnose and resolve technical issues.
Product Expertise: Be an expert in all things Stok.ly, Maintaining an understanding of the product features.
Documentation and Escalation: Accurately document customer interactions, product issues, and resolutions for internal referencing.
Testing: Testing out new features of the Stok.ly system before they go live, providing valuable feedback to the development team.

The training you will be getting

Customer Service Practitioner Level 2 Standard, including Functional Skills if required

Workplace delivery and a structured scheme of work.

What to expect at the end of your apprenticeship

Potential position for right candidate upon successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 9 - 3 / A* - D) Essential
GCSE or equivalent Maths (Grade 9 - 3 / A* - D) Essential

Things to consider

Standard holiday, casual clothes for work, central Cheltenham or Hereford Location. Gym membership.

About the employer

Multi-Channel, Multi-Location, Multi-Currency Warehouse Management & Order Management in the Cloud for B2C and B2B. We are a Software company selling to retailers and wholesalers.

Employer

STOK.LY LIMITED

Address

29 RURAL ENTERPRISE CENTRE

VINCENT CAREY ROAD

ROTHERWAS INDUSTRIAL ESTATE

HR2 6FE

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Training

Training provider

GLOUCESTERSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

GC Employer Training & Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.