Hyundai Parts Advisor Apprenticeship Endeavour Hyundai

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

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Closing date: 17 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8:30am – 5:30pm with a 30 min lunch

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000240586

  • Positions

    1 available

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services.
Matching orders against stock items and sourcing parts, while offering competitive prices.
Working as a team and independently to reach set goals and KPIs.
Delivering fantastic customer service while remaining efficient and focused on your tasks.
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications.
Managing goods in and out.
Working with suppliers, placing orders or returns and processing paperwork accurately.
Working to a high level of customer service at all times and remain courteous and police to customers.

The training you will be getting

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard, training will include:

·        Nationally recognised qualifications

·        IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Bespoke Hyundai certified training, method and location of delivery to be confirmed

·        Regular in dealer review and assessment visits

·        Functional skills if needed

 

What to expect at the end of your apprenticeship

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade 3) Desired
GCSE or equivalent Mathematics (Grade 3) Desired

About the employer

Being employed in a Hyundai approved dealer is a fantastic start to your working career. We’re proud to be global leaders in new technology and design and our dealers are looking for people with a creative flair and an active, practical and logical mind.

Employer

Endeavour Hyundai

Address

Number One

1 Ransom Way

Ipswich

IP3 9SP

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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