Customer service representative apprentice ADVANCED CUTTING TOOLS LTD

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns - Analyse customer needs and provide appropriate solutions or recommendations - Upsell products or services to customers when applicable - Process orders, returns, and exchanges accurately and efficiently.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 May 2024

Apprenticeship summary

  • Annual wage

    £15,405.00

  • Working week

    Monday – Thursday 8:30am-5pm Friday – 8:30am – 4:30pm 39.5 hours per week

    Total hours per week: 39.5

  • Expected duration

    24 Months

  • Possible start date

    29 Jun 2024

  • Date posted

    26 Mar 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000240527

  • Positions

    1 available

What you will do in your working day

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns

- Analyse customer needs and provide appropriate solutions or recommendations

- Upsell products or services to customers when applicable

- Process orders, returns, and exchanges accurately and efficiently

- Maintain customer records and update information as needed

- Handle customer complaints or escalations with professionalism and empathy

- Collaborate with other departments to resolve customer issues or inquiries

- Follow company policies and procedures to ensure customer satisfaction

The training you will be getting

  • Level 3 in Business Administration 
  • Full time employment upon completion of apprenticeship 

What to expect at the end of your apprenticeship

  • Full time employment upon completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

ACT Group are the premier engineering solutions provider in the North of England, Scotland and Ireland. With dedicated divisions in tooling, lubrication, vending and digital, including independent experts in their field. ACT Group team has the commitment and momentum to go way beyond the simple provisions of supply to actually improve your business. ACT Group supports customers in Aerospace, Automotive, Rail, Construction, Chemicals, Defence, General Engineering, Manufacturing, Medical, Oil and Gas, Power Generation and renewables. Covering the North of the UK. Our customers, both OEM and subcontractors are driven, ambitious and growing. Our infrastructure is created with the demanding and discerning nature of this calibre of customer in mind. We are not just providing engineering solutions, we are increasing productivity and uptime, reducing waste and downtime and minimising bottlenecks.

Employer

ADVANCED CUTTING TOOLS LTD

Address

8 APOLLO COURT

KOPPERS WAY

MONKTON BUSINESS PARK SOUTH

NE31 2ES

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Training

Training provider

TDR TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

Please fill out the following application form making reference to this position where appropriate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 May 2024