Customer Service Advisor Apprenticeship - Hylton Gott Volvo Kings Lynn HYLTON GOTT LIMITED

This Apprenticeship Programme is an exciting opportunity to kick-start your career with Volvo. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: 8.30am - 5.30pm. However, each of our dealers will have different requirements.

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    26 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

  • Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
  • Greet customers in a professional and courteous manner, ensuring a positive service experience.
  • Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
  • Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
  • Coordinate with the parts department to ensure timely availability of required components for service appointments.
  • Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
  • Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
  • Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
  • Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
  • Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

The training you will be getting

  • The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification.
  • All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry. 
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.
  • Your development is supported through your Volvo Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified,

What to expect at the end of your apprenticeship

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Patience


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Established in 1969 Hylton Gott Ltd remains a family run business offering a friendly, honest and reliable service. Located in rural Norfolk we are able to provide a one-stop-shop for everything Volvo and have a workforce with over 220 years of combined experience in the motor trade enabling us to help you make the right choice with any Sales or Aftersales enquiry. Hylton Gott is part of the Holden Group is a family-owned group of Car Dealerships in Norwich, Norfolk. Holden Group has been looking after customers since 1928. We represent the Kia, Volvo, Honda, Renault, Dacia, MG, Isuzu brands in Norwich and surrounding Norfolk areas. Holden offers new, nearly new and approved used cars and vans for sale to private and business clients. We offer servicing, repairs and maintenance for Norfolk motorists from its Norwich & Kings Lynn sites, all at affordable prices. We pride ourselves on having a trusted reputation for being knowledgeable and offering an honest and enjoyable experience. Innovation is at the heart of our business and we remain committed to transforming automotive retail through digital innovation and operational excellence. We operate over 160 sites across the UK under the brands of Evans Halshaw, Stratstone and CarStore, offering new and used vehicles as well as providing expert aftercare services. We also provide innovative software solutions to the automotive industry through Pinewood Technologies, as well as fleet and leasing through Pendragon Vehicle Management and wholesale vehicle parts via Quickco.




Downham Road

Kings lynn

PE33 9DU

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today