Customer Service Level 3 Apprenticeship - Bath Gradwell Communications

Gradwell Communications are looking for a Customer Service Apprentice to join the team. Are you looking for an exciting career opportunity? You will be working with the Technical Support Engineers, providing direct support for all our in-house products. Flexible working and fantastic benefits available.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours per week. Monday - Friday, shifts to be confirmed at offer stage.

    Total hours per week: 37.50

  • Expected duration

    15 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    27 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Our Technical Support Engineers are responsible for providing direct technical support with a customer centric focus. This position will be within our Platform Support Team, focusing on providing support for all our in-house developed products. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.


Triage, investigate and resolve technical support requests.
Coordinate support issues between customers and 3rd party vendors.
Communicate appropriately internally and to customers.
Establish best practices throughout the entire technical Contribute to Knowledge Base repository and ensure top quality solutions are available to the team and customers.
Direct ticket resolution within predefined service level agreements.
Monitor and manage phone queues.
Ensure the delivery of high-quality technical suppo ...

The training you will be getting

Your full role and responsibilities will be set out by your employer. Gradwell Communications will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. You will be working towards the Level 3 Customer Service apprenticeship standard, which includes:

Knowledge, Skills and Behaviours
Customer Service Level 3 apprenticeship standard
Functional skills in Maths and English if required

This will be delivered through Gradwell Communications' dedicated training provider, Realise. Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

What to expect at the end of your apprenticeship

Progression opportunities as part of a fast growing, successful company


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills


Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

About the employer

Since 1998, Gradwell have been delivering cutting-edge cloud technology developed in-house by our expert team. Our acquisition of The Technology Group happened in 2021, making us the largest 3CX partner in EMEA. We are a leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. Our services were born in the cloud and continue to evolve based on the development of our own intellectual property.


Gradwell Communications


Trim Street,



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Apr 2024