Apprentice Service Engineer - Customer Service OYSTER COMMUNICATIONS LTD

The role will require an aspiring person who wishes to learn all aspects of the Managed Print Industry, this person must be able to adapt and learn new roles and new technical data and processes. The role will require a friendly and professional person who has good interpersonal skills, is willing to learn and develop.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30 – 5.30, Monday – Friday with an hour for lunch.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    25 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

1. Setting up customers equipment

2. liaising with customers to obtain client details for IT

3. Installing equipment at a customer location

4. Assisting senior technicians to customer site to fix equipment

5. Helping with incoming service calls

6. liaising with customers to fix potential IT issues via our IT Helpdesk

The training you will be getting

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

L2 Customer Service apprenticeship standard

What to expect at the end of your apprenticeship

Progress to become a field technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills


GCSE or equivalent English (Grade A*-C (4-9)) Essential
GCSE or equivalent Maths (Grade A*-C (4-9)) Essential

Things to consider

Full training will be given for all aspects of this role, a keen technical mind or a keen IT mind would be ideal. No previous experience is required, however any previous technical training or IT training or knowledge would be an advantage. A full driving license would be an advantage. Once considered able to work onsite at customers a Company Vehicle would be provided, this would once certain training has been completed.

About the employer

Oyster is a leading independent provider of Managed Print Services and IT Solutions. We have been established for 40 years and deal with a wide range of industry sectors across the UK.







WS11 0JB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Clare McAuliffe

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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