Business Administration Apprenticeship - J3321 SOUTH WEST APPRENTICESHIP COMPANY LTD

We have an excellent opportunity for an apprentice to be supported and trained to become an efficient and effective administrator. You will be supported by your line management and the wider Xylem Technical and Strategic Bid Support department to learn a variety of new skills to help you achieve your qualification.

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Closing date: 14 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm 30 min unpaid lunch

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 May 2024

  • Date posted

    25 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The Technical and Strategic bid Support department provides 2 key areas of support to the wider Xylem business. By being the product owners and technical experts for the Flygt brand, we are responsible for the launch of new products into the business and providing on-going technical expertise to customers and the rest of the business. Secondly, the department is responsible for preparation and submittal of bids for major contracts worth generally between £1,000,000 and £50,000,000 for the whole of the Xylem business in the UK and Ireland.


  • Provide a comprehensive administrative and customer focused service.
  • Maintain & update Supplier Management portals.
  • Co-ordinate and complete responses to supply chain questionnaires from Customers.
  • Administer the periodic reporting on our major agreements and ensure that key milestones dates for are met.  
  • Maintain and ensure Company certificates are up to date (i.e. Quality & Insurance)
  • Respond to ad hoc requests for information from internal & external stakeholders. 

Skills an apprentice will learn:

  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. 
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. 
  • Exercises proactivity and good judgement. 
  • Builds and maintains positive relationships within their own team and across the organisation.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. 
  • Completes tasks to a high standard. 
  • Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. 

The training you will be getting

The Apprenticeship standard consists of:

Level 3 Business Administration

  • Functional Skills Maths and English (If required)
  • Technical Competencies
  • Technical knowledge and understanding
  • Underpinning skills, attitudes and behaviours
  • End point assessment

Apprenticeship Delivery:

  • Work based delivery (no college days, qualifications delivered by Regional Trainers in the work place/online). 
  • Length of course is 12 – 18 months. 
  • 1-2-1 sessions with Regional trainer once every 4-6 weeks (mixture of remote visits, face to face, Microsoft teams etc.).
  • Use of Lifetime’s award-winning online portfolio system, progression can be tracked by both learner and manager.

You will need to pass an End Point Assessment (EPA) in the form of a multiple-choice assessment, a project presentation and a portfolio interview.

Competency is assessed through a combination of methods in the workplace and you are visited regularly by your assessor. On completion, you will have gained knowledge about employment rights and responsibilities and will have the following qualifications in addition to the apprenticeship:

  • Level 2 Functional Skills qualification in English (if applicable)
  • Level 2 Functional Skills qualification in Mathematics (if applicable)
  • Level 2 Functional Skills qualification in Information and Communication Technology (if applicable)

The EPA consists of three elements (Knowledge Test, Core Knowledge, Skills and Behaviours, and a Portfolio Based Interview), All assessment methods need to be passed. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard.

What to expect at the end of your apprenticeship

It is expected (but not guaranteed) that on successful completion of the apprenticeship, the candidate will be offered a permanent contract.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Initiative, Patience


GCSE or equivalent Maths, English and ICT (Grade 4 - 9 or equivalent (A* - C)) Essential

About the employer

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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