Customer Services Apprentice Northern Gas and Power

As an Apprentice Customer Service Admin, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general customer support and administrative tasks, including but not limited to maintaining records, issuing documentation and maintaining a high standard of customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 May 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    20 May 2024

  • Date posted

    22 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000239947

  • Positions

    1 available

What you will do in your working day

Job Purpose

As an Apprentice Customer Service Admin, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general customer support and administrative tasks, including but not limited to maintaining records, issuing documentation and maintaining a high standard of customer service to our internal and external stakeholders.​

Key responsibilities include but are not limited to:

  • General administration duties.
  • Answer and direct queries providing accurate information to ensure excellent customer service is being delivered.
  • Prioritise and process customer requests submitted by telephone or email.
  • Investigate and resolve any customer queries quickly and patiently.
  • Maintain thorough and accurate customer service records.
  • Keep confidential records and financial information private and secure.
  • Learn how to use various database systems and technology to deliver great customer care.
  • Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
  • Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
  • Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
  • Ensure we can keep our customers engaged, customer retention.
  • Comply with all company operating policies and procedures.
  • Any other duties that are deemed appropriate from time to time.

The training you will be getting

The successful applicant will complete and obtain a Customer Service Practitioner Level 2 qualification through Learning Curve Group. 

You will be taught through -

  • 4-6 Weekly 1-2-1 Sessions with your tutor
  • 20% Off The Job Training
  • The course is a 14-17 months programme
  • Please use this link to find out more about the qualification -
  • Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk)

What to expect at the end of your apprenticeship

  • There will be the opportunity for a full-time role upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental

Qualifications

GCSE or equivalent Maths and English (Grade A*-C (9-4)) Desired

About the employer

Northern Gas and Power has built one of the largest, dependable networks in the utilities sector. We provide expert and disciplined advice in procurement, energy services, and technology. We have developed the know-how to supply services across three continents, providing energy services to tens of thousands of customers who choose to work with us. Companies of all sizes from global blue-chip organisations to start-ups, from all sectors, rely on our proven knowledge and expertise.

Employer

Northern Gas and Power

Address

Baltic Place East Tower

South Shore Road

Gateshead

NE8 3AE

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Rhianne Warren

rhiann.warren@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 May 2024