Customer Service Data Collector Apprentice D 2 COMMUNICATIONS LTD

Our aim is to provide excellent customer service and to promote this idea throughout our organisation. Making sure all our customer needs are met to the highest of standards. You'll deliver high quality lead generation and identify new business opportunities. This role is busy and rewarding and your day will go by quickly!

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Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

    Increments in pay based on performance. Potential bonus scheme.

  • Working week

    Monday - Friday 8.30am - 5.30pm. 1 hour lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    22 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000239833

  • Positions

    1 available

What you will do in your working day

  • Outbound Calling
  • Capturing & Recording Customer Information
  • Manage & build strong customer relationships
  • Populate CRM tools as appropriate.
  • Provide a prompt positive customer experience.
  • Ensure any customer enquiries are dealt with efficiently
  • Lead Generation – If applicable.

The training you will be getting

  • Customer Service Level 2 Apprenticeship Standard.
  • Functional skills maths and English if required.
  • Training one day per month at Protocol based in Birmingham City Centre.
  • On and off the job training at employer venue.

What to expect at the end of your apprenticeship

  • Full time employment.
  • Progression on to Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental

Qualifications

GCSE or equivalent Maths & English (Grade A*-C or 4-9) Essential

About the employer

We are an independent business backed by the strength of a Global Brand. Our customers are independent SME businesses located between Birmingham and Hereford. We offer the best of both worlds: a personal ‘family-firm’ but with BT’s nationwide expertise, technology, infrastructure and resources. We are all about helping our team become the best versions of themselves both professionally and personally. We provide ongoing support and training to get you to exactly where you want to go in our business.

Employer

D 2 COMMUNICATIONS LTD

Address

100 HAGLEY ROAD

BIRMINGHAM

ENGLAND

B16 8LT

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Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jodie Simmons

jsimmons@protocolgroup.co.uk

01212362634

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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