Business Support Administration Apprentice CMS HOLDINGS UK LIMITED

As a Business Support Administration Apprentice, you'll manage calls and jobs using our ERP system, ensuring smooth allocation of work orders to our engineering team. You'll handle product orders, uphold protocols, and meet KPIs/SLAs. Track job progress, update asset records, and handle complaints, while providing general admin support.

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Closing date: 26 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday – Friday 8:30am to 4:30pm You will have a 30 minute lunch break.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    13 May 2024

  • Date posted

    21 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Log calls/ jobs on the helpdesk ERP system
  • Allocating work orders to the reactive engineering team
  • Placing product orders with the approved supply chain
  • Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
  • Taking ownership for the PPM schedule & Reactive maintenance jobs
  • To ensure all tasks are completed in line with the associate KPI’s / SLA’s
  • To ensure 100% Portal compliance in line with individual client’s requirements
  • To ensure engineer / service reports are completed
  • Tracking jobs progress against pre-determined KPI’s including response times
  • Updating assets history from external work record sheets
  • Regularly cleanse and refresh the electronic asset register to reflect the following
  • Asset/plant replacement & equipment
  • Disposal details of assets/plant & equipment
  • Warranty details
  • Location of plant & equipment
  • Suppliers & installers details
  • To initially deal with front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes.
  • To provide general administrative support including, filing, document distribution, word processing, spreadsheets, data-base services/maintenance, ERP reports.

The training you will be getting

You will work towards a Level 3 Business Administration apprenticeship standard and all training will take place in the workplace.

Twenty percent of your working hours will be dedicated to relevant off-the-job training within your normal working hours

What to expect at the end of your apprenticeship

The possibility of full-time employment upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade Grade 9-4 or A*-C) Essential

About the employer

Commercial Maintenance Services UK Ltd (CMS) are a nationwide market leader in Facilities and Commercial Building Maintenance, built on the core values of Integrity, Expertise and Responsiveness. Established in 2000, CMS have built a reputation for delivering trusted and specialist M&E Hard and Building Maintenance Services to clients across the UK. With a team of over 190 employees operating 24/7, 365 days a year, CMS offers a range of integrated commercial maintenance services, including reactive and planned Gas, Heating, Plumbing, Air Conditioning, Electrical, Catering Equipment installation, repair and maintenance.




Tyne House Temple Street


NE10 0HN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophie Gray

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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