Business Application Analyst Apprentice (Portsmouth City Council) Portsmouth City Council

The IT Service provides operational and transformational IT support required by the Portsmouth City Council (PCC) business units. The Business Support team within the IT Service works closely with the PCC business units to carry out business as usual activities to support the core / critical line of business systems.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    20 May 2024

  • Date posted

    20 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will undertake an apprenticeship - Level 3 IT Solutions Technician, developing skills in being analytical, problem solving, and application lifecycle management covering analysis, design, procurement, build, configuration, support, capacity planning and de-commissioning.
  • You will work closely with the business application analysts.
  • You will be providing general support, advice, and guidance to IT colleagues and to system users.

The training you will be getting

Firebrand’s sector-leading Level 3 IT Solutions Technician (L3ITST) Apprenticeship Programme trains apprentices to implement and maintain IT systems and solutions to meet their business’ needs, apprentices will learn how to apply a professional framework to gather and analyse requirements; enabling design, development, testing and implementation of IT solutions providing ongoing support both directly to end users and for the underlying IT services.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Solutions Technician apprenticeship:

  • CompTIA A+
  • BCS Level 3 Award in Programming

Key areas covered are:

  • Networking, Operating Systems & Security
  • Software Solution Lifecycle
  • Support for the roll-out of installation and commission of new systems or upgrades
  • IT Strategies, Service Level Agreements, Business Processes

What to expect at the end of your apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance but is initially a fixed-term position for 21 months.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Interpersonal skills, Curiosity to learn, Desire to learn


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

Portsmouth City Council is the local authority of the city of Portsmouth, Hampshire, England. It provides a full range of local government services, including Council Tax billing, libraries, social services, town planning, waste collection, and disposal, and it is a local education authority.


Portsmouth City Council


Civic Offices

Guildhall Square



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Stephanie Mallinson

0113 3500 333

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please apply through this link provided.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 May 2024