Apprentice Administrator - Prescription/Reception Cleveland Surgery

An exciting opportunity has arisen at Cleveland Surgery for an Admin Apprentice. Cleveland Surgery is part of the Welby Group of surgeries and this role includes working for the Welby Groups other practices. The role is based at Cleveland Surgery and will not require the successful candidate to travel.

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Closing date: 10 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8:00am - 6:30pm, Monday to Friday. 37.5 hours per week.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    28 May 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include, but will not be limited to:

  • Processing letters from secondary care on to patients’ records
  • Processing post and emails
  • Liaising with healthcare professionals in the surgery and outside agencies
  • Running reports and collating information
  • Sending text message links to patients to book appointments, complete questionnaires.
  • Working on the IT processes of the surgery and liaising with our IT team
  • Working on main reception to cover sickness and breaks, this will be a small part of the job role. 
  • Answering the telephones
  • Using our IT system Systm1

To be successful you should have a pleasant, warm personality, as part of the role is customer service.   Good at time management and working to deadlines.

The successful candidate should be able to work on their own initiative and as part of our busy surgery.

Lots of opportunities to further your career within the Welby Group of practices.

Full training will be given whilst you are working for the surgery both internally and externally through are training platforms.  There are lots of opportunities to upskill your knowledge.

There may be some reception duties to cover sickness and breaks.  The successful applicant will gain a wealth of knowledge, skills and training during their time at the surgery.

The training you will be getting

The successful candidate will work towards achieving their Apprenticeship Standard qualification in Level 3 Business Administration.

A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Course outline:

What to expect at the end of your apprenticeship

  • Upon successful completion of the apprenticeship there is a possibility to work at Cleveland Surgery or group admin role within the Welby Group of Practices.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English & Maths (Grade A*/9 - C/4) Essential

Things to consider

Own transport is desirable – train station is a good 20 mins walk to the surgery.

About the employer

Our team is committed to providing all patients with a professional and compassionate healthcare experience in a friendly and welcoming environment. You can trust that we will handle your welfare with discretion, confidentiality, and care. Your safety and wellbeing are our top priorities.


Cleveland Surgery


Cleveland Surgery

Vanessa Drive


DN21 2UQ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Margaret Davis


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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