IT Support Apprentice (Innovate Healthcare Services) INNOVATE HEALTHCARE SERVICES LIMITED

The ICT Support Officer will deliver a range of support duties under the direction of their supervisor. They will be involved in resolving a wide range of ICT issues or contributing to new programmes and projects.

Sign in to apply

Closing date: 22 Apr 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    29 Apr 2024

  • Date posted

    19 Mar 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To maintain effective working relationships both within their own team and with wider stakeholders.
  • To use appropriate methodologies, tools and best practice as directed by their supervisor.
  • To understand and adhere to company policies and procedures in their work area.
  • To undertake duties to meet the needs of the service and work within established service level agreements.
  • To adhere to monitoring, compliance and audit procedures.
  • To assist in business application support within their work area and undertake tasks utilising agreed standards and procedures and work with periodic supervision.
  • To assist colleagues in regular liaison and provide professional advice and support to a wide range of internal and external stakeholders.
  • To be responsible for maintaining their own knowledge and skillsets across a wide range of applications as directed by their supervisor.
  • Undertake training and maintain knowledge in end user applications including our clients’ main patient management and clinical systems.
  • To contribute to the evaluation of business processes and, using best practice, identify options for improving efficiency and effectiveness of operational delivery.
  • Engage in floor walking in our hospitals to provide proactive troubleshooting of IT Technical and end user systems issues, endeavouring to resolve issues first time through own knowledge or through an understanding of the wider Innovate resource who can provide support.
  • To contribute to the development of information technology security policies, standards and guidelines and maintain an awareness of associated risks and issues.
  • To undertake and monitor changes to live application environments under direct supervision of senior colleagues, escalating any emergent risks or issues that are identified.
  • To investigate faults within the assigned work area, using appropriate diagnostic tools and techniques and seek guidance on their resolution as necessary.
  • To be responsible for understanding and complying with the General Data Protection Regulation and communicate risks and issues as appropriate.
  • To prioritise and promptly diagnose incidents and problems in accordance with agreed procedures, escalating if unresolved or requiring specialist or managerial direction.
  • To escalate issues which cannot be resolved locally to supplier support services as per agreed procedures, track the progress of escalated issues and liaise with suppliers to enable resolutions.
  • Assist with continuous improvement to practices in their work area by maintaining an awareness of advancements in information technology and their relevance to IHS and evaluating business processes throughout their programme.
  • Innovate Healthcare Services encourages all staff to broaden their experience and competences.  This job description contains the key duties in your role; however it is not exhaustive, and you will be required to carry out other on-going or ad hoq duties as required by the service or the company and encouraged to work with a “portfolio” based approach that develops your skills and support your career aspirations.

As part of the commitment of working with us any approach to our daily work should reflect our company values:

  • We are flexible and ambitious in delivering the digital needs of our partners.
  • We are open, supportive and inclusive, and treat everyone with respect.
  • We are a creative and staff-led company that puts our customers first.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team (location and method to be confirmed) who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What to expect at the end of your apprenticeship

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Microsoft Word, Microsoft Excel, Microsoft Outlook, Adaptability and flexibility, Focusing on people, Takes ownership, Works collaboratively, Communicates effectively, Focuses on results, Independent means of transport, Teamwork and cooperation


GCSE or equivalent 5 GCSE's inc English & Maths (Grade A*-C/9-4 or equivalent) Essential
A Level or equivalent Two A-levels (Grade C or above) Essential
Other BTEC National Diploma (Grade Grade DMM) Desired

About the employer

Innovate Healthcare Services is a joint venture company of South Warwickshire University NHS Foundation Trust and George Eliot Hospital NHS Trust, providing digital and ICT services across Warwickshire and beyond.





Floor Management Corridor

Lakin Road

CV34 5BW

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Jack Taylor


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.