Apprentice Receptionist and Administrator CLIFF VILLAGES MEDICAL PRACTICE

We are a happy, family friendly medical practice who are looking to recruit a bright, enthusiastic Apprentice to work with our established team, many of whom came through the Apprenticeship Programme themselves. We are looking for someone who is looking to learn and present themselves in a smart and professional manner.

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


    If candidate is required to regularly join the rota for 7:45 am start or 6:45 pm finish then a pay increase would be made

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5am initially but there may be occasions when those times alter slightly for cover.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    20 Mar 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Duties will include, but will not be limited to:

  • Greeting patients by phone and face to face
  • Scanning and filing documents
  • Registering new patients
  • Working with the team to meet our targets

The training you will be getting

The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service Practitioner.

A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Course outline:

Customer service practitioner / Institute for Apprenticeships and Technical Education



What to expect at the end of your apprenticeship

We have kept every apprentice on after their initial contract.  Some eventually moved on to other jobs and some have stayed for 10 plus years, but there will be opportunities to pursue a different direction within the Practice.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English & Maths (Grade A*/9 - C/4) Essential

Things to consider

Obviously, there will be an element of lifting and handling at work in accordance with Health and Safety guidelines.

About the employer

Medical Practice in the village of Navenby




Navenby Surgery

4 North Lane



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Margaret Davis


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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